Eric Loek

Increased customer satisfaction by addressing concerns promptly and providing regular updates on job status.
Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
Reduced accidents and safety incidents through rigorous driver behavior monitoring and adherence to safety protocols.

• Enhanced driver performance by implementing effective training programs and coaching sessions.
• Counseled drivers on violations of company policy or service standards to improve performance.
• Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
• Addressed driver communications and provided required data to drivers.
• Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
• Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
• Conducted regular safety meetings to reinforce best practices among drivers while fostering a culture of continuous improvement.

• Painted surfaces using brushes, spray guns, and paint rollers.
• Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
• Painted indoor areas such as hallways, bathrooms, and lobbies.
• Maintained a clean and organized workspace, minimizing disruptions for clients during projects.

• Trained employees in time management and proper ways to complete job duties.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
• Monitored team members to verify work quality and address concerns.
• Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
• Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
• Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
• Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.