Eric Loesch
Toledo,OH
Summary
Dynamic professional with a robust background in customer service and hazardous materials handling, exemplified during tenure at Toledo Hospital. Excelled in maintaining confidentiality and cleanliness, enhancing customer satisfaction at Marco's Pizza through adept problem resolution and communication. Proven ability to navigate both city and non-city driving, ensuring efficient and safe deliveries.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hazardous Waste Transporter
Toledo Hospital
11.2023 - Current
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Maintained clean facilities around the hospital
Shift Manager
Tim Horton's
11.2017 - Current
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Prepared baked goods and breakfast items
Cook
Berger's Bar and Grill
01.2019 - 09.2023
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Customer Service Representative
Marco's Pizza
10.2012 - 10.2017
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Prepared and delivered orders
Education
High School Diploma -
Whitmer High School
Toledo, OH06-2010
Skills
- City and non-city driving
- Customer rapport
- Problem Resolution
- Customer Service
- Hazardous Materials Handling
- Excellent communication abilities
Certification
Safe Food Handler Certification
Timeline
Hazardous Waste Transporter
Toledo Hospital
11.2023 - Current
Cook
Berger's Bar and Grill
01.2019 - 09.2023
Shift Manager
Tim Horton's
11.2017 - Current
Customer Service Representative
Marco's Pizza
10.2012 - 10.2017
High School Diploma -
Whitmer High School
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