Eric Loew
Las Vegas,USA
Summary
Dynamic customer service specialist with over 10 years of experience in diverse environments, showcasing exceptional crisis management and conflict resolution abilities. Proficient in Microsoft Office and data administration, with a strong emphasis on enhancing operational efficiency and maximizing client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales/Assistant
Winsupply
12.2021 - 11.2025
- Manage customer calls and order processing for supplies, ensuring timely delivery.
- Efficiently organize client data and maintain precise records for seamless operations.
- Utilize Microsoft Office for effective communication and data management.
- Maintain office equipment to ensure uninterrupted workflow.
- Respond to customer emails and calls promptly, enhancing client satisfaction.
- Managed inventory levels, ensuring product availability and reducing stock discrepancies.
Mental Health Technician
Recreate Life Counseling
03.2019 - 07.2021
- Conducted client intakes, ensuring thorough assessments and accurate record-keeping.
- Facilitated group and individual therapy, fostering supportive environments for recovery.
- Monitored and administered medications, ensuring adherence to treatment plans.
- Provided immediate medical care during crises like overdose, enhancing client safety and well-being.
- Maintain office equipment and daily office duties.
- Monitored patients' mental and physical health, documenting changes for care team review.
- Implemented therapeutic activities to support patient engagement and emotional well-being.
Employment Specialist
PeopleReady
05.2017 - 05.2018
- Interviewed and hired temporary workers, ensuring skill-job alignment.
- Assigned workers to roles, optimizing job fit and efficiency.
- Generated customer quotes and wage estimates, enhancing client relations.
- Handled on site crisis that may have come from employee or client, ensuring a safe outcome for all involved.
- Managed customer calls and emails, streamlining employee placement processes.
- Supervised job sites, ensuring safety and satisfaction compliance.
Customer Service Representative
Amazon
11.2016 - 02.2017
- Resolved customer inquiries efficiently through various communication channels, enhancing customer satisfaction.
- Implemented feedback mechanisms to identify areas for service improvement, driving process enhancements.
- Analyzed transaction data to identify patterns indicative of fraud.
- Developed and implemented fraud detection strategies to enhance security measures.
Deli/Cashier
Safeway/Albertsons
02.2013 - 07.2016
- Processed customer transactions accurately and efficiently, enhancing overall service delivery.
- Maintained cleanliness and organization of deli area, ensuring compliance with health standards.
- Assisted in inventory management, tracking product levels to prevent shortages and waste.
- Implemented best practices for food safety and sanitation, contributing to a safer work environment.
- Prepared deli items per customer requests using proper bakery equipment.
- Prepared fresh food items according to established recipes and guidelines for consistent quality..
- Maintained accurate cash register transactions, minimizing discrepancies and ensuring financial integrity.
Education
High School Diploma -
Parkland College
Allentown, PA07.2009
Certification
40 Hour Registered Behavior Technician (RBT) Training Certification -Behavior Development Solutions (BDS)
Timeline
Sales/Assistant
Winsupply
12.2021 - 11.2025
Mental Health Technician
Recreate Life Counseling
03.2019 - 07.2021
Employment Specialist
PeopleReady
05.2017 - 05.2018
Customer Service Representative
Amazon
11.2016 - 02.2017
Deli/Cashier
Safeway/Albertsons
02.2013 - 07.2016
High School Diploma -
Parkland College