ERIC LONGORIA

Collected and analyzed customer feedback to improve leasing strategies and tenant satisfaction.

Fostered positive relationships with tenants, addressing their concerns and ensuring satisfaction.

• Manage multiple departments while scheduling employees, performing team evaluations, enforcing hotel standards, conducting and scheduling department meetings
• Overseeing a successful upsell program to increase revenue

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
• Plan, schedule, train and supervise the work of other Front Desk Associates

• Greet, register, and assign rooms to guests of hotel
• Keep records of room availability and guests' accounts, manually and using various systems