Eric Lopez
Silver Spring,MD
Summary
Personable customer service representative with extensive industry experience. Solid team player with a positive attitude and excellent rapport-building skills. Committed to maintaining customer satisfaction and contributing to company success.
Overview
12
12
years of professional experience
Work History
Office Manager
T K Mechanical Inc
Rockville , MD
07.2022 - Current
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Developed effective communication strategies between departments within the organization.
- Responded to customer inquiries via phone or email in a professional manner.
- Monitored inventory levels and placed orders when needed.
- Managed office inventory and placed new supply orders.
Customer Service Representative
R.E. Michel Company
Rockville, MD
08.2017 - 07.2022
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Loaded and unloaded delivery trucks as needed.
- Verified accuracy of items loaded onto truck against shipping documents.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Resolved customer complaints professionally, ensuring positive client relationships.
- Conducted pre-trip inspections to guarantee safety and performance of delivery vehicle.
- Performed cycle counts to maintain accurate inventory records.
- Maintained accurate inventory records using computerized tracking systems.
- Operated scanners, computers, and other equipment to track orders.
- Assembled orders according to customer requests.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Provided guidance and support to team members in order to maximize productivity levels.
- Provided assistance during peak periods or when additional help was required.
- Performed opening and closing duties including but not limited to counting cash drawers, balancing tills and preparing bank deposits.
Warehouse Worker
Norshel Ind
Croydon, PA
03.2012 - 06.2017
- Inspected incoming shipments for damage or discrepancies.
- Performed cycle counts to maintain accurate inventory records.
- Maintained accurate inventory records using computerized tracking systems.
- Inspected damaged goods prior to disposal or return to vendor.
- Operated scanners, computers, and other equipment to track orders.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Provided assistance in loading and unloading containers from ships and trains.
- Verified accuracy of incoming shipments against purchase orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Followed established guidelines for picking orders accurately.
Education
Bachelor of Science - Computer And Information Sciences
Friedrich Von Hayek
Guatemala 12-2011
Skills
- Data Entry
- Compliance Monitoring
- Policy Development
- Team Supervision
- Supply Management
- Inventory Control
- Customer Service
- Financial Accounting
- Cycle counting
- Order Fulfillment
- Product Knowledge
- Inbound and Outbound Calling
- Paperwork Processing
- In-store support
- Spanish translation
Languages
Spanish
Professional
References
References available upon request.
Timeline
Office Manager
T K Mechanical Inc
07.2022 - Current
Customer Service Representative
R.E. Michel Company
08.2017 - 07.2022
Warehouse Worker
Norshel Ind
03.2012 - 06.2017
Bachelor of Science - Computer And Information Sciences
Friedrich Von Hayek
Similar Profiles
Julio MezaJulio Meza
HVAC Technician / Control Technician at Tropic Mechanical / Mechanical Air ConceptsHVAC Technician / Control Technician at Tropic Mechanical / Mechanical Air Concepts
Arashdeep SidhuArashdeep Sidhu
Plumber at Omega Mechanical/True MechanicalPlumber at Omega Mechanical/True Mechanical
Brandon Zaragoza-UribeBrandon Zaragoza-Uribe
Journeyman Sheet Metal Worker at Paragon Mechanical Inc.Journeyman Sheet Metal Worker at Paragon Mechanical Inc.
Yesenia CedillosYesenia Cedillos
Cook at The Seneca of RockvilleCook at The Seneca of Rockville
MICHAEL L. LEWISMICHAEL L. LEWIS
Sr. Director Operations, Technology & Business Dev at Asc3nd Technologies GroupSr. Director Operations, Technology & Business Dev at Asc3nd Technologies Group