Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Eric Lovell

Eric Lovell

Davenport,FL

Summary

Technical Knowledge and Management Experience Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Sales Manager

Encore Global
02.2020 - 08.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Senior Sales Manager

Encore Event Technologies
01.2016 - 02.2020
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Directed sales support staff in administrative tasks to help sales reps close deals.

Director of A/V

Encore Event Technologies
01.2015 - 04.2016
  • Worked closely with Hotel leadership and hotel directors to guide operational strategy.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored and coordinated workflows to optimize resources.

Operations Manager

AVI/SPL
01.2013 - 01.2015
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Technical Coordinator

American Audio Visual Services
01.2012 - 01.2013
  • Oversaw work of technical team and tracked progress against assignment objectives.
  • Managed projects, ticketing and CRM tracking to document support and control workflows.
  • Established troubleshooting strategies to help team members deal swiftly with common problems.
  • Handled escalated calls for technical support to back up team members.

Audio-Visual Specialist

Marriott
01.2008 - 01.2012
  • Set up projectors, laptops and microphones for live presentations.
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Provided technical support to event staff and presenters, reducing technical issues and delays.
  • Maintained and troubleshot audio and visual equipment to minimize downtime.

Freelance Audio-Visual Technician

Self-employeed
01.1995 - 01.2008
  • Set up projectors, laptops and microphones for live presentations.
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Provided technical support to event staff and presenters, reducing technical issues and delays.
  • Maintained and troubleshot audio and visual equipment to minimize downtime.
  • Programmed and operated audio-visual equipment to support seamless live events.

Education

Freeman Curriculum

Encore Global

Encore Event Technology

Encore Event Technology

AVIS-SPL/ Encore Event Technology

American Audio Visual Center

Marriott International Resorts

Freelance

Skills

  • AV technology
  • Sales
  • Customer service
  • Budgeting
  • Set design
  • Set-up
  • Event coordination
  • Execution
  • Allocation of workers
  • Time management
  • Sound
  • Video
  • Lighting
  • PC Proficiency: Word, Office, Powerpoint, Excel, R2, Meeting Matrix, Outlook, Adobe, Room Viewer, and more
  • Market Research
  • New Business Development

Certification

  • Director Training- Encore, A week-long training to ensure directors are experienced/prepared in sales techniques, software programs, customer service, equipment knowledge and more., 01/01/2020
  • Level 3 Certified - Marriott Visual Productions (MVP program), Over 100 credit hours of audio, video, lighting, computers, networking, and connections training.
  • Certified Recording Engineer- Recording Institute of Detroit, Training to confer with producers, performers, and others in order to determine and achieve the desired sound for a production such as a musical recording, film, live or pre-recorded event., 01/01/1995

Timeline

Sales Manager

Encore Global
02.2020 - 08.2023

Senior Sales Manager

Encore Event Technologies
01.2016 - 02.2020

Director of A/V

Encore Event Technologies
01.2015 - 04.2016

Operations Manager

AVI/SPL
01.2013 - 01.2015

Technical Coordinator

American Audio Visual Services
01.2012 - 01.2013

Audio-Visual Specialist

Marriott
01.2008 - 01.2012

Freelance Audio-Visual Technician

Self-employeed
01.1995 - 01.2008

Freeman Curriculum

Encore Global

Encore Event Technology

Encore Event Technology

AVIS-SPL/ Encore Event Technology

American Audio Visual Center

Marriott International Resorts

Freelance
Eric Lovell