Eric Loyola

• Managed daily, monthly, and yearly goals for service and parts departments.
• Managed all repair orders and special order parts invoices for all customers. Audited all outstanding repair orders and special order parts invoices.
• Trained and mentored all Parts Associates, Service Writers and Technicians.
• Responsible for corresponding with the manufacturer to diagnose any issues with vehicles from electrical, software, chassis, and mechanical issues.
• Submitted all warranty claims for parts and service needs abiding by the manufacturer's standards and procedures.
• Scheduled all daily and weekly service appointments.
• Tracked all parts shipments as well as receive all shipments as needed.
• Created creative solutions to attaining parts due to the supply chain issues in the industry.
• Resolved all customer service issues with a timely and professional manner.
• Reviewed profit and loss statements on a monthly, quarterly, and yearly basis to assure that all departments were profitable.
• Responsible for hiring new talent as well as counseling any employee's who's work performance fell below the company standard's.
• Held weekly and monthly meetings to keep the team on board with all company goals and procedures.
• Reviewed balance sheets to make sure that the proper adjustments were made in each department to be profitable.
• Reviewed all OSHA and Hazmat laws to assure that the company was in compliance.
• Maintained an above average CXI score with the manufacturer to provide customer satisfaction.
• Verified technicians work to assure that all repairs were done properly and to the manufacturers specifications.
• Audited all Inventory count sheets and verified that inventory counts were accurate.
• Verified that inventory was being ordered properly and in a timely matter and was profitable.
• Manage and maintain all inventory of warehouse inventory.
• Create and audit all Bills of Lading for return parts to the manufacturer.
• Responsible for opening and closing dealership on a daily basis and maintaining that all security measures were complied.

Packaged and shipped all components that were required to complete each shipping order

Operated forklift to complete all shipping orders.

Received and verified that inventory amounts were accurate.

Palletized and shrink wrapped all orders that were outbound for delivery.

Loaded all products on freight truck so they could be delivered properly.

Responsible for all daily and weekly shipping operations.

Maintain inventory counts on a weekly and monthly basis.

Manage all shipping and receiving clerks.

Operate forklift to load and unload shipping containers as well as shift inventory in all inventory racks.

Maintain dock and assure that the dock was working properly.

Maintain forklift and all maintenance needed to assure that forklift's were operating at all times.

Create all UPS labels and distribute them to shipping and receiving clerks to adhere them to each box.

Maintain all supplies for shipping were in stock.

Create and audit all Bills of Lading.