Accomplished Senior Project Manager with a proven track record at Westwood Restorations, specializing in project planning and client relationship management. Demonstrated success in driving revenue growth through strategic procurement and quality control. Skilled in communication and leadership, ensuring exceptional customer service and efficient team coordination. The history of craftsmanship and attention to detail has driven my knowledge in the luxury design and handcraft heritage.
Exceptional skills in project management, budgeting, and vendor negotiation, with a strong commitment to delivering high-quality service and driving revenue growth.
Operations to develop procurement strategies, manage inventory, and oversee quality control.
Manage incoming purchase orders from assigned vendors to ensure all components, supplies, and equipment are above minimum levels for on-time production and fulfillment.
Coordinate with clients to create furniture elevations on all custom orders.
Maintain the striking visual appearance of the showroom by effectively executing merchandise plans and strategies.
Background in retail sales management, design specification, design sales, and/or interior design.
Provide leadership and projected sales goals while ensuring complete customer satisfaction.
Ensure an exceptional customer experience through management of all phases of sales transactions from qualifying the potential client, to design consultation, product selection, quote preparation, payment processing, and follow through of delivery and set-up.
Resolve all operational issues, common inquiries, and/or concerns that arise within the showroom.
Developed long-lasting relationships with clients through exceptional customer service and attention to detail in color consultations.
Advanced color theory and art team leader.
Product sales and training.
Special event bookings.
Review resumes and applications and conduct initial screenings of candidates.
Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
Streamlined interview scheduling processes for candidates and hiring teams, ensuring a seamless experience for all parties involved.
Solved business challenges by participating in HR projects and cross-functional team initiatives.