Summary
Overview
Work History
Skills
Accomplishments
Certification
Keyrolesperformed
Industryexperience
Profile
Timeline
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Eric Taylor

Hurst,TX

Summary

Eric is a dedicated professional who joined DXC in October 2005 as a Deskside Technician at Bell Helicopter. In 2008, he transitioned to Level 2 remote support and excelled in this role. In 2010, Eric seized the opportunity to join the Mobility Team. Currently, he thrives in his position, providing exceptional 24/7 internal support to Ingalls, Raytheon, WEX, and CSC. His commitment to delivering top-notch service is evident in his consistent performance and unwavering dedication to clients.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Mobility Professional

DXC Technology
01.2010 - Current
  • Engineer/Run and maintain as well as configuration of Citrix Endpoint Management incorporating ABM, MFA, DEP/VPP as well as building the current Xenmobile 10.16 environment for Ingalls as well as any number of special projects. 15 years experience with multiple MDM and MAM solutions.
  • Symantec and Microsoft MFA project, incorporating CBA multi-factor authentication for smartphones with Endpoint Management
  • Xenmobile Administrator - 12 years
  • Mobile Iron Administrator – 4 years
  • Blackberry Administrator – 5 years
  • Good For Enterprise Administrator – 4 years
  • Experience with Microsoft Intune

Mobility Professional/Engineer

DXC Technology
10.2005 - Current
  • Joined DXC in October of 2005 as a Deskside technician @ Bell Helicopter
  • Moved to Level 2 remote support in 2008 and remained there until I was asked to join the Mobility Team in 2010
  • Currently work serving Ingalls, Raytheon, WEX and CSC internal 24 hour 7 days a week support
  • Total experience: 20 Years 3 months
  • DXC experience: 20 years 3 months
  • Time in Current Role: 12 years 3 months
  • Willing to relocate: No
  • Willing to travel: Some

Skills

  • Citrix Xenmobile
  • Mobility Server Administration
  • DEP/VPP configuration
  • Device policies
  • Delivery groups
  • AirWatch
  • Blackberry
  • GOOD
  • IBM Traveler
  • BES environment
  • Mobile Iron
  • Blackberry Enterprise Server
  • Lotus Traveler
  • Troubleshooting
  • Email latency issues
  • Activation issues
  • Calendar sync
  • Contacts sync
  • Licensing
  • Change process management
  • Server upgrades
  • Patching
  • Scheduled maintenance
  • IT Waivers
  • SNOW ticketing system
  • Citrix ADC
  • Load balancer support
  • Microsoft Intune
  • Microsoft Exchange console

Accomplishments

  • Team leader of 3 staff members.
  • Achieved deployment and management of 3500 + IOS devices through effectively coordinating with client to meet the needs of Ingalls Shipbuilding.
  • Documented and resolved issues with open source content in Digicert CBA process which led to fewer outages.
  • Resolved multiple product issues through customer testing, troubleshooting, log review, Working hand in hand with customer and vendor to improve enterprise application deployment and management.

Certification

  • VMWare AirWatch Associate Accreditation, 07/2016
  • VMware AirWatch Professional Accreditation: Enterprise Mobility, 07/2016
  • Microsoft Intune introduction certified training, Completed

Keyrolesperformed

  • Xenmobile Administrator 10 years. Run and maintain as well as configuration of DEP/VPP as well as building the current Xenmobile 10.16 environment for Ingalls as well as any number of special projects.
  • Symantec MFA project, incorporating multi-factor authentication for smartphones with Xenmobile 10.7.
  • Mobile Iron Administrator, run and maintain of environment for WEX inc.

Industryexperience

25 years of IT experience all on ITAR accounts.  15 years of Mobile Device Management experience.

Profile

20 Years 3 months, 20 Years 3 months, Mobility Professional/Engineer, 12 Years 3 months, USA, No, Some, Eric joined DXC in 10/2005 as a Deskside technician @ Bell Helicopter. I moved to Level 2 remote support in 2008 and remained there until I was asked to join the Mobility Team in 2010 where I currently work serving Ingalls, Raytheon, WEX and CSC internal 24 hour 7 days a week support.

Timeline

Mobility Professional

DXC Technology
01.2010 - Current

Mobility Professional/Engineer

DXC Technology
10.2005 - Current
  • VMWare AirWatch Associate Accreditation, 07/2016
  • VMware AirWatch Professional Accreditation: Enterprise Mobility, 07/2016
  • Microsoft Intune introduction certified training, Completed
Eric Taylor