Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Awards
Community Service
Work Availability
Timeline
Eric Lukken

Eric Lukken

Bohemia,NY

Summary

PMO / Project Implementation Director Establish Project Management Methodologies & Provide Support & Resources to Project Managers, Ensuring Quality Deliverables and Alignment with Organizational Goals., Mitigate Audit Risks According to OCC regulations. Identify and mitigate gaps and project risks, while operating as facilitator of risks, issues, change control, and management processes to ensure closure. Drive continuous improvement, including root-cause analysis, data-driven solutions, and process re-engineering. Interact with key stakeholders as trusted business partner, including executive leadership, providing strategic advisement on project performance, risks, opportunities, and scalable process improvements. Program & Project Management | IT Complex Projects | Release Management | SDLC | Project Management Office (PMO) Six Sigma | Process Mapping | Agile Methodologies | Risk ID & Risk Mitigation | Performance & Resource Management Project Meeting Leadership | Change Management | Metrics & Analytics | Complex Problem Solving | Executive Reporting Kanban Project Management |Project Intake Monitoring and prioritization Sensible Technical Delivery Manager consistently provides realistic, actionable plans guaranteed to grow satisfied client bases. Balances superlative performance frameworks with rational production realities. Over-delivers on customer expectations by accurately aligning promises with available resources and foreseeable obstacles.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Technical Delivery Manager (Contractor)

DELL TECHNOLOGIES
01.2024 - 03.2024
  • Interfaced with Application Teams and Platform Teams for various CIO Groups to coordinate application moves from 1 data center to another data center utilizing Jira and Confluence
  • Additional Duties included addressing lifecycle management upgrades in other data centers for Wells Fargo Bank
  • Coordinated application moves utilizing Jira, ensuring lifecycle requirements were met according to predetermined timelines
  • Achieved on-time delivery of applications, adhering to predetermined project milestones.

Director – Program / Project Management - Project Office

WEBSTER BANK (Formerly Sterling National Bank)
02.2022 - 01.2024
  • Provided leadership and governance to large-scale, enterprise IT projects
  • Oversaw cross-functional project teams, staffing, resources, project communications, and multi-million-dollar project budgets
  • Engaged stakeholders and cross-functional subject matter experts, identifying potential risks, and coordinating development of plans and controls for mitigating issues throughout project life cycle
  • Led team of project managers and support staff, serving as SME for any issues encountered, as well as authoring and monitoring KPIs, managing and mentoring team members, provide constructive feedback, and creating team / individual success plans
  • Designed, documented, and implemented enhancements to PMO tracking system, allowing for precise measurement of project compliance according to the SDLC
  • Tracked headcount utilization and staffing measurement, certifying optimal resource allocation for 8 PM's
  • Developed and maintained documentation supporting project procedures, adhering to technical specifications through detailed process mapping and product utilization.

Director - Program/Project Management - Enterprise Project Office

STERLING NATIONAL BANK
06.2018 - 02.2022
  • Led planning, execution, and delivery of high-profile programs and projects, ensured alignment with strategic goals, and oversaw efficient utilization of resources to over 15 projects.
  • Created and maintained Project Managers Guide for the PMO
  • Monitored headcount utilization and staffing metrics, enhancing project forecasting Including the Project Change Control Process
  • Provided weekly reporting at executive level regarding project status and performance, variances, risks, issues, and mitigation plans, Project Change Requests, confirming transparent communication and informed decision-making
  • Formulated and documented departmental goals and objectives, aligning with overarching strategic targets for effective tracking and achievement
  • Created and oversaw the monthly reporting process ensuring reporting consistency and meeting project requirements
  • Facilitated PQA reviews with the PMs in accordance with the PMO policies and procedures
  • Provided comprehensive training to individuals on precise procedures for capturing and reporting data, resulting in improved data accuracy, and streamlined reporting processes
  • Established and upheld documentation, certifying project procedures were consistent with technical specifications, through meticulous process mapping, ensuring project / product utilization
  • Employed Six Sigma tools, including fishbone diagrams and statistical process control (SPC) monitoring, pinpointing opportunities for continuous improvement through robust KRI (Key Risk Indicator) and KPI (Key Performance Indicator) metrics.

IT Project Tech Lead | VP - Release Manager

CITI, Retail Services/ Credit Cards
Long Island City, NY
01.2016 - 06.2018
  • Oversaw development, project implementation and provided release oversight
  • Collaborated closely with deployment team, ensuring production release readiness, 4 weeks prior to implementation
  • Monitored project milestones, overseeing successful implementation of 150+ projects per quarter
  • Conducted weekly status calls with Executives and Project Managers, providing comprehensive project status, fostering effective communication and alignment across stakeholders.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Education

Some College (No Degree) - Computer Programming, Specific Applications

Iowa Wesleyan University, Mt Pleasant, Iowa

Some College (No Degree) -

New York University, New York, NY

Skills

  • Jira
  • Confluence
  • Kanban
  • Salesforce
  • MS Word
  • Excel
  • PowerPoint
  • Access
  • Visio
  • Outlook
  • Project
  • Teams
  • ServiceNow
  • SharePoint

Certification

  • Kepner Tregoe Problem Solving and Decision Making
  • Quality Concepts and Implementation
  • Manager as Coach
  • Lean Six Sigma Green Belt

Affiliations

Project Management Institute (PMI)

Awards

  • Leaders in Excellence Award - Citi
  • Multiple Service Excellence Awards

Community Service

  • American Red Cross | Disaster and Humanitarian Relief | Member of Disaster Action Team for Shelter Operations
  • Habitat for Humanity | Volunteer for Home Construction

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Technical Delivery Manager (Contractor) - DELL TECHNOLOGIES
01.2024 - 03.2024
Director – Program / Project Management - Project Office - WEBSTER BANK (Formerly Sterling National Bank)
02.2022 - 01.2024
Director - Program/Project Management - Enterprise Project Office - STERLING NATIONAL BANK
06.2018 - 02.2022
IT Project Tech Lead | VP - Release Manager - CITI, Retail Services/ Credit Cards
01.2016 - 06.2018
Iowa Wesleyan University - Some College (No Degree), Computer Programming, Specific Applications
New York University - Some College (No Degree),
Eric Lukken