Eric Lusby
Mesa,AZ
Summary
Resourceful Senior Field Service Engineer with expertise in fault diagnosis, system optimization, and equipment maintenance. Known for high productivity and efficient task completion. Proficient in time management, problem-solving, and customer communication to ensure seamless service delivery and client satisfaction.
Overview
35
35
years of professional experience
Work History
Senior Field Service Engineer
Plasma Therm LLC. (Was Materials Research Corp) )
St. Petersburg, FL
11.1994 - 02.2024
- Shared management of processes vapor deposition (PVD) systems. One-year on-site account at ST Microelectronics. (Phoenix)
- Total management of a two-year on-site account at Intel. (Phoenix)
- Total management of 2-year on-site account at St Microelectronics (Singapore)
- Coverage of all accounts in the southwest district, as well as others in the U.S. And international customer base.
- Provide all aspects of vendor support to customers, including technical training to personnel, maintenance procedure development, equipment troubleshooting, process-related troubleshooting, equipment installs, upgrades, recommendations, factory, and on-site total refurbishments.
- Responsible for all administrative activities, such as maintaining consumable inventories, tracking equipment reliability and availability data, and providing reporting to customer and internal management.
- Work in a proactive manner and practice the ability to recognize potential problems, always working and thinking in a manner that places safety as a number one priority.
- Work closely with engineering on design improvements on existing and emerging products. Provide support and testing for Software, mechanical, and electrical systems.
- Shared patent holder for hardware design for manipulation of ultra-thin substrates.
- 30 years of successful interactions with all customers encountered.
- Provide continuous on-site, phone, and email support to customers and internal sales, and technical support staff.
Electro-Mechanical Assembler Lead
Materials Research Corp.
Congers, NY
03.1989 - 11.1994
- Involved in the manufacture of semiconductor process equipment. Supervise staff of assemblers and technicians with the responsibility for total assembly, testing, troubleshooting, calibration, and process performance of sputtering systems. Monitor and record all assembly procedures and data for on-site customer source inspections.
- Train Assembly personnel and monitor adherence to procedures, and company policies. Decision-making responsibility of entire facility in absence of supervisor. Delegate work assignments, establish priorities, and handle emergencies. Supervise plant security and maintenance.
- Use calipers, micrometers, height gauges, protractors, digital voltmeters, and other measuring instruments to ensure accuracy of assemblies.
- Inspect completed assemblies for conformance to specifications.
- Read blueprints and diagrams to determine proper assembly techniques.
- Recognized in wafer handling and high vacuum performance.
Education
Associate of Arts -
Rockland Community College
Suffern, NY06-1980
Skills
- Client Relationship Building
- Advanced troubleshooting
- Performance Optimization
- Remote Support
- Service Documentation
- Maintenance and repair
- Recordkeeping requirements
- Safety Planning
- Project Management
- Software Installation
- Troubleshooting and repair
- Technical drafting
- Preventive Maintenance
- Technical Support
- Service Contracts
- UNIX and Linux-based tools
- Customer Service
- Electronic Engineer Technology
- Mechanical Troubleshooting
- Documentation
- Develope Work Procedures
Timeline
Senior Field Service Engineer
Plasma Therm LLC. (Was Materials Research Corp) )
11.1994 - 02.2024
Electro-Mechanical Assembler Lead
Materials Research Corp.
03.1989 - 11.1994
Associate of Arts -
Rockland Community College
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