Eric L. Wright
Dallas,TX
Overview
22
22
years of professional experience
Work History
Customer Service Rep
Pfsweb - GXO Logistics - TRC Staffing
Dallas, TX
11.2023 - 01.2025
- Handled inbound calls for sales orders for a retail chain.
- Up-sell and cross-sold additional items.
- Answered inquiries while maintaining and updating the customer database.
- Maintained a sense of urgency in responding to the customer's needs with accurate and efficient order entry and maintenance of customer files.
- Asked probing questions and overcame objections.
- Handled billing issues and adjusted customer accounts.
- We met weekly goals set by the Quality Assurance team.
Data Specialist Insurance Claims
Nesco Resources Sedgewick
Bedford, TX
05.2023 - 07.2023
- Compiled data; prepared and distributed reports; and analyzed results.
- Ensure data integrity; developed and produced reports utilized in measuring data accuracy.
- Created reports daily to review data integrity; created exception reports to identify incorrect data.
Dispatcher
Quest Pro Staffing, Samsung
Plano, TX
06.2022 - 11.2022
- Monitored and managed the drayage process of shipment movement received Arrival Notices, ISF Information before port arrival of vessel.
- Created and sent delivery (work order).
- Monitor and drive improvement to customer service goals including on-time deliveries, product lead-times, and request-for-quote responsiveness.
Dispatcher
TForce Final Mile, Advatix
Irving, TX
06.2020 - 04.2022
- Handled inbound calls from customers requesting STAT pick up of covid samples.
- Ensured, the order was sent to a driver and delivered within 30 mins of time and signed for specimens in the lab.
- Scheduled drivers to pick up/and deliver routine freight to customers and/or vendors.
- Managed records and monitored driver logs for errors or violations.
- Monitored Fleet Tracker system.
- Updated the equipment availability list.
Home Health Aide
Home Healthy Choice Home Health
Plano, TX
02.2018 - 11.2019
- Perform various duties requested by clients, such as obtaining household supplies and running errands.
- Accompany clients to doctors' offices and on other trips outside the home, providing transportation, assistance, and companionship.
- The Administrator prescribed oral medications under the written direction of the physician or as directed by the home care nurse and aide.
Customer Service Rep
The Exchange - Buchanan Technologies
Dallas, TX
05.2017 - 11.2017
- Received inbound calls and handled live chat inquiries from Veterans of the Armed Forces.
- Verified their discharge status for acceptance for a new program offered by the government.
- Processed requests according to guidelines set by the Department of Defense.
Customer Service Rep
Capital One - Apple One Staffing
Plano, TX
02.2016 - 06.2016
- Handled inbound calls from customers about automobile loans.
- Took payment information and processed payment requests on the computer system.
- Made judgment calls according to policy and procedures for delinquent customers.
- Processed all requests for title and registration name changes.
Administrative Assistant -TSES
Contracted to the Veterans Administration Medical Center
Dallas, TX
05.2013 - 08.2015
- Handled incoming calls and received requests from departments within the Hospital for laundry services.
- Ordered office supplies and maintained and filed work orders and invoices.
- Calculated and maintained daily totals for items delivered and entered data on an Excel spreadsheet for Management.
- Logistics Supply Technician TWE - Monitored stock levels, revised replenishment frequencies, rotated stock, and performed assigned inventory management tasks maintaining uninterrupted supply support of SPS.
- Developed storage plans for supply services to increase productivity.
Personal Home Health Technician
Home Health Care Service
Dallas, TX
07.2011 - 02.2013
- Provided home health care for a Dementia patient.
- Assisted in group sessions with the psychiatric treatment team to evaluate progress and establish patients' treatment goals.
- Maintained medical records of patients' daily activities.
- Scheduled medical appointments, administered medications, prepared meals, and assisted with daily hygiene.
Administrative Assistant
United HealthCare - Adecco Staffing
Dallas, TX
03.2011 - 05.2011
- Entered new medical provider applications into the computer system according to company guidelines.
- Forwarded all incomplete applications to correct management personnel.
- Handled filing and maintenance of new and existing contracts.
Support Services Representative
The Millennium Group - Fireman's Fund Insurance Company
Dallas, TX
05.2009 - 09.2010
- Policy assembly support for Casualty, New Business, Renewals, Endorsements, and Cancellations per written guidelines.
- Cleared and posted all new business submissions in appropriate systems by lines of business using established procedures.
- Ordered reports for New Business and Renewal policies to include MVR's and property rates.
Program Support Assistant
Contracted to the Veterans Administration Medical Center
Dallas, TX
03.2007 - 01.2008
- Worked as an Administrative Assistant and reported directly to the Vice President of the Southwest Vet Centers Regional Office.
- Gathered information from Veterans requesting treatment for PTSD and other mental health issues.
- Provided Vet Center Counselors assessment information on potential candidates for treatment.
- Answered phones and updated employee files for all Vet Centers.
- Recorded the minutes in weekly staff meetings.
- Timekeeper for the Regional Office personnel.
- Handled all incoming faxes, and typed office memos using Microsoft Word software.
- Received and processed incoming and outgoing mail.
Human Resources Assistant
Clayton Mortgage
Dallas, TX
12.2005 - 01.2007
- Processed applications and employee benefits packages for new employees.
- Conducted background investigation reports on all employees and reported their findings to the Human Resources Manager.
- Contacted previous employers and agencies for employment and credential verification.
- Followed up with applicants for interviews and drug screens.
- Filed confidential paperwork and submitted applications to the Corporate Office for direct deposit requests.
- Processed annual leave requests for employees.
- Co-facilitated a Sexual Harassment Sensitivity Training class for all new employees.
Tax Administrative Assistant
AYCO SERVICES
Dallas, TX
01.2003 - 05.2005
- Collated tax information for clients according to the Internal Revenue Service requirements.
- Maintained and updated spreadsheets and filed investment statements on client accounts.
Timeline
Customer Service Rep
Pfsweb - GXO Logistics - TRC Staffing
11.2023 - 01.2025
Data Specialist Insurance Claims
Nesco Resources Sedgewick
05.2023 - 07.2023
Dispatcher
Quest Pro Staffing, Samsung
06.2022 - 11.2022
Dispatcher
TForce Final Mile, Advatix
06.2020 - 04.2022
Home Health Aide
Home Healthy Choice Home Health
02.2018 - 11.2019
Customer Service Rep
The Exchange - Buchanan Technologies
05.2017 - 11.2017
Customer Service Rep
Capital One - Apple One Staffing
02.2016 - 06.2016
Administrative Assistant -TSES
Contracted to the Veterans Administration Medical Center
05.2013 - 08.2015
Personal Home Health Technician
Home Health Care Service
07.2011 - 02.2013
Administrative Assistant
United HealthCare - Adecco Staffing
03.2011 - 05.2011
Support Services Representative
The Millennium Group - Fireman's Fund Insurance Company
05.2009 - 09.2010
Program Support Assistant
Contracted to the Veterans Administration Medical Center
03.2007 - 01.2008
Human Resources Assistant
Clayton Mortgage
12.2005 - 01.2007
Tax Administrative Assistant
AYCO SERVICES
01.2003 - 05.2005