Overview
Work History
Timeline
Generic

Eric L. Wright

Dallas,TX

Overview

22
22
years of professional experience

Work History

Customer Service Rep

Pfsweb - GXO Logistics - TRC Staffing
Dallas, TX
11.2023 - 01.2025
  • Handled inbound calls for sales orders for a retail chain.
  • Up-sell and cross-sold additional items.
  • Answered inquiries while maintaining and updating the customer database.
  • Maintained a sense of urgency in responding to the customer's needs with accurate and efficient order entry and maintenance of customer files.
  • Asked probing questions and overcame objections.
  • Handled billing issues and adjusted customer accounts.
  • We met weekly goals set by the Quality Assurance team.

Data Specialist Insurance Claims

Nesco Resources Sedgewick
Bedford, TX
05.2023 - 07.2023
  • Compiled data; prepared and distributed reports; and analyzed results.
  • Ensure data integrity; developed and produced reports utilized in measuring data accuracy.
  • Created reports daily to review data integrity; created exception reports to identify incorrect data.

Dispatcher

Quest Pro Staffing, Samsung
Plano, TX
06.2022 - 11.2022
  • Monitored and managed the drayage process of shipment movement received Arrival Notices, ISF Information before port arrival of vessel.
  • Created and sent delivery (work order).
  • Monitor and drive improvement to customer service goals including on-time deliveries, product lead-times, and request-for-quote responsiveness.

Dispatcher

TForce Final Mile, Advatix
Irving, TX
06.2020 - 04.2022
  • Handled inbound calls from customers requesting STAT pick up of covid samples.
  • Ensured, the order was sent to a driver and delivered within 30 mins of time and signed for specimens in the lab.
  • Scheduled drivers to pick up/and deliver routine freight to customers and/or vendors.
  • Managed records and monitored driver logs for errors or violations.
  • Monitored Fleet Tracker system.
  • Updated the equipment availability list.

Home Health Aide

Home Healthy Choice Home Health
Plano, TX
02.2018 - 11.2019
  • Perform various duties requested by clients, such as obtaining household supplies and running errands.
  • Accompany clients to doctors' offices and on other trips outside the home, providing transportation, assistance, and companionship.
  • The Administrator prescribed oral medications under the written direction of the physician or as directed by the home care nurse and aide.

Customer Service Rep

The Exchange - Buchanan Technologies
Dallas, TX
05.2017 - 11.2017
  • Received inbound calls and handled live chat inquiries from Veterans of the Armed Forces.
  • Verified their discharge status for acceptance for a new program offered by the government.
  • Processed requests according to guidelines set by the Department of Defense.

Customer Service Rep

Capital One - Apple One Staffing
Plano, TX
02.2016 - 06.2016
  • Handled inbound calls from customers about automobile loans.
  • Took payment information and processed payment requests on the computer system.
  • Made judgment calls according to policy and procedures for delinquent customers.
  • Processed all requests for title and registration name changes.

Administrative Assistant -TSES

Contracted to the Veterans Administration Medical Center
Dallas, TX
05.2013 - 08.2015
  • Handled incoming calls and received requests from departments within the Hospital for laundry services.
  • Ordered office supplies and maintained and filed work orders and invoices.
  • Calculated and maintained daily totals for items delivered and entered data on an Excel spreadsheet for Management.
  • Logistics Supply Technician TWE - Monitored stock levels, revised replenishment frequencies, rotated stock, and performed assigned inventory management tasks maintaining uninterrupted supply support of SPS.
  • Developed storage plans for supply services to increase productivity.

Personal Home Health Technician

Home Health Care Service
Dallas, TX
07.2011 - 02.2013
  • Provided home health care for a Dementia patient.
  • Assisted in group sessions with the psychiatric treatment team to evaluate progress and establish patients' treatment goals.
  • Maintained medical records of patients' daily activities.
  • Scheduled medical appointments, administered medications, prepared meals, and assisted with daily hygiene.

Administrative Assistant

United HealthCare - Adecco Staffing
Dallas, TX
03.2011 - 05.2011
  • Entered new medical provider applications into the computer system according to company guidelines.
  • Forwarded all incomplete applications to correct management personnel.
  • Handled filing and maintenance of new and existing contracts.

Support Services Representative

The Millennium Group - Fireman's Fund Insurance Company
Dallas, TX
05.2009 - 09.2010
  • Policy assembly support for Casualty, New Business, Renewals, Endorsements, and Cancellations per written guidelines.
  • Cleared and posted all new business submissions in appropriate systems by lines of business using established procedures.
  • Ordered reports for New Business and Renewal policies to include MVR's and property rates.

Program Support Assistant

Contracted to the Veterans Administration Medical Center
Dallas, TX
03.2007 - 01.2008
  • Worked as an Administrative Assistant and reported directly to the Vice President of the Southwest Vet Centers Regional Office.
  • Gathered information from Veterans requesting treatment for PTSD and other mental health issues.
  • Provided Vet Center Counselors assessment information on potential candidates for treatment.
  • Answered phones and updated employee files for all Vet Centers.
  • Recorded the minutes in weekly staff meetings.
  • Timekeeper for the Regional Office personnel.
  • Handled all incoming faxes, and typed office memos using Microsoft Word software.
  • Received and processed incoming and outgoing mail.

Human Resources Assistant

Clayton Mortgage
Dallas, TX
12.2005 - 01.2007
  • Processed applications and employee benefits packages for new employees.
  • Conducted background investigation reports on all employees and reported their findings to the Human Resources Manager.
  • Contacted previous employers and agencies for employment and credential verification.
  • Followed up with applicants for interviews and drug screens.
  • Filed confidential paperwork and submitted applications to the Corporate Office for direct deposit requests.
  • Processed annual leave requests for employees.
  • Co-facilitated a Sexual Harassment Sensitivity Training class for all new employees.

Tax Administrative Assistant

AYCO SERVICES
Dallas, TX
01.2003 - 05.2005
  • Collated tax information for clients according to the Internal Revenue Service requirements.
  • Maintained and updated spreadsheets and filed investment statements on client accounts.

Timeline

Customer Service Rep

Pfsweb - GXO Logistics - TRC Staffing
11.2023 - 01.2025

Data Specialist Insurance Claims

Nesco Resources Sedgewick
05.2023 - 07.2023

Dispatcher

Quest Pro Staffing, Samsung
06.2022 - 11.2022

Dispatcher

TForce Final Mile, Advatix
06.2020 - 04.2022

Home Health Aide

Home Healthy Choice Home Health
02.2018 - 11.2019

Customer Service Rep

The Exchange - Buchanan Technologies
05.2017 - 11.2017

Customer Service Rep

Capital One - Apple One Staffing
02.2016 - 06.2016

Administrative Assistant -TSES

Contracted to the Veterans Administration Medical Center
05.2013 - 08.2015

Personal Home Health Technician

Home Health Care Service
07.2011 - 02.2013

Administrative Assistant

United HealthCare - Adecco Staffing
03.2011 - 05.2011

Support Services Representative

The Millennium Group - Fireman's Fund Insurance Company
05.2009 - 09.2010

Program Support Assistant

Contracted to the Veterans Administration Medical Center
03.2007 - 01.2008

Human Resources Assistant

Clayton Mortgage
12.2005 - 01.2007

Tax Administrative Assistant

AYCO SERVICES
01.2003 - 05.2005

Similar Profiles

CREATE PROFILE
Eric L. Wright