Eric Lyons

• Assisted with proposal development by conducting research, developing timelines, and crafting compelling narratives that showcased the team''s capabilities and expertise.
• Maintained detailed documentation of all project phases, ensuring accurate record-keeping and easy retrieval of information when needed.
• Streamlined data collection processes by implementing efficient tracking systems, leading to more accurate reporting and analysis capabilities.
• Developed comprehensive project plans that outlined key objectives, milestones, and resource allocation for timely completion.

• Streamlined reporting processes by automating data input and analysis using transportation management software, reducing manual labor and enhancing accuracy.
• Coordinated event logistics, including venue selection, catering arrangements, A/V equipment setup, and transportation management for smooth event execution.
• Participated in industry conferences to stay abreast of emerging trends, technologies, and best practices in transportation management strategies.
• Spearheaded the implementation of advanced technology solutions such as RFID tracking systems, warehouse automation tools, and transportation management software.

Daily duties were to respond to emails and inquiries from sales regarding their expiring customer renewals time is also spent consulting with sales to quote renewal opportunities into the federal, sled and commercial space. Develop business relationships with our partners, and work with other Product Specialists and partner contacts to better serve sales. Another component of my role also involves guiding sellers in making informed decisions on renewals and capitalization strategies for customers.

I skillfully evaluate existing renewal assets and make adjustments as necessary, all while developing forecasting models that assess potential renewals and identify risks. In addition, I orchestrate customer-centered asset reports, taking budgeting trends into account to provide comprehensive insights. .

• Managed and optimized customer renewal processes for Palo Alto Networks products.
• Collaborated with sales teams to provide detailed renewal quotes and strategic advice.
• Developed advanced forecasting models using predictive analytics to predict renewal trends and potential risks.
• Conducted detailed analysis of existing renewal assets and implemented adjustments to maximize value.
• Created comprehensive customer-centered asset reports incorporating budgeting trends.
• Utilized Power BI for asset management to generate interactive reports and dashboards for better insights and decision-making.
• Maintained accurate records of customer interactions and renewal statuses in CRM systems.

Key Achievement: Customer Asset Management During CDW Acquisition of Sirius

• Played a critical role in asset integration during the CDW acquisition of Sirius, leveraging Power BI to centralize and streamline asset management across merged entities.
• Designed and implemented interactive dashboards to provide comprehensive insights into customer assets, renewal opportunities, and budgetary trends, ensuring seamless alignment of strategies post-acquisition.
• Achieved a 20% improvement in asset tracking accuracy and optimized renewal forecasting, supporting the successful transition and retention of high-value customer accounts.
• Strengthened collaboration between sales and technical teams by providing actionable data, resulting in enhanced decision-making and improved customer satisfaction during the integration process.
• Led proposal writing, RFP analysis, and asset forecasting initiatives to enhance business pipeline.
• Developed customer asset management models using Power BI, streamlining post-acquisition contract integration.
• Successfully guided stakeholders in capitalizing on renewal opportunities and minimizing financial risks.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Managed complex sales funnel according to business plan designed to accelerate sales growth.
• Negotiated high-dollar contracts with extremely complex terms, conditions and considerations, skillfully navigating market conditions and client dispositions to secure optimal terms for company.
• Served as a technical liaison between clients and 100 account managers to ensure optimal product support and satisfaction.
• Led initiatives to streamline processes and resolve customer issues efficiently.
• Managed a complex sales funnel using data-driven strategies and negotiated high-value contracts with detailed terms and conditions.
• Conducted market analysis and utilized data analytics tools to inform business development strategies and client outreach.
• Provided technical training and support to sales teams to improve their understanding of product capabilities and features.

Key Achievements:

• Developed standardized procedures and escalation policies for customer support.
• Successfully negotiated complex contracts, securing favorable terms for the company.
• Enhanced client relationships, leading to increased customer retention and satisfaction.
• Reduced customer support resolution times through process improvements and team training.

• Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability
• Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a high success rate
• Grew territory by successful networking, partnership development and contract negotiation
• Completed over a high quantity cold calls per week to bring in new customers, maintaining conversion rate
• Tracked sales data to assess trends and make proactive strategy changes
• Motivated team members to meet and exceed sales targets
• Elevated account management by predicting potential
• competitive threats and outlining proactive solutions
• Developed and managed plans to grow territory more
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
• Developed highly profitable pipeline based on multiple sales penetration techniques
• Planned client relationship cultivating events to promote growth, resulting in expansion of clientele base
• Established agreements for expansions of licenses and product replacements
• Built strong client relationships and provided high value-adding services, resulting in company market share increase
• Identified and secured high-value government contracts through targeted BD efforts.
• Developed capture strategies and account management plans for long-term engagement.
• Provided technical and procurement support to optimize federal contract acquisitions.
• Designed forecasting models for government sales pipeline analysis and revenue projections.

• Directed incoming calls to internal personnel and departments, routing to best-qualified department
• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
• Sorted, received and distributed mail correspondence between departments and personnel
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers
• Assisted in administrative duties for office team, including making phone calls, copies and schedules