ERIC LYONS
Falls Church,VA
Summary
8+ years supporting Army, DoD, and federal missions through advanced analytics, readiness reporting, trend forecasting, and operational data modeling. Experienced in transforming large, complex datasets using Databricks, SQL environments, and enterprise reporting platforms including ADVANA to support senior level decision-making. Strong background in Army logistics data, case execution analytics, OSINT, operational trend identification, and performance optimization. Skilled in Power BI, predictive analytics, and enterprise data governance supporting security cooperation and Army mission execution. including Power BI, SharePoint, Power Automate, and Dataverse-integrated workflows. Proven ability to streamline operational processes, improve reporting accuracy, and enhance decision-making through low-code/no-code solutions and data-driven modernization initiatives. Active Secret Clearance and DHS CBP Public Trust with experience supporting mission-critical DHS operations, intelligence reporting, workflow optimization, and enterprise collaboration environments. Strong background in federal contracting, systems integration, dashboard development, process automation, and stakeholder engagement within secure and fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Analyst (Cleared)
Red Cedar Consulting
Alexandria, VA
11.2025 - Current
- Analyze DHS intelligence, OSINT, and operational datasets to identify emerging threats, anomalies, and mission-critical insights.
- Produce detailed operational reports, intelligence briefings, and situational summaries for leadership decision-making support.
- Improve data collection workflows, reporting visibility, and dashboard-driven operational insights across DHS mission support environments.
- Maintain and reconcile data across classified and unclassified systems including HSIN, HSDN, WebRMS, and MIST.
- Improved incident tracking efficiency by 25% through workflow automation enhancements, SharePoint reporting optimization, and standardized reporting processes.
- Increased intelligence reporting accuracy by 30% through structured data validation and cross-system verification methodologies.
Communication Specialist (Military)
Army National Guard
Newport News, VA
01.2025 - Current
- Coordinate operational communications and mission support activities in high-tempo environments.
- Produce operational documentation, reporting logs, and communication summaries for leadership awareness.
- Implemented automated tracking systems and standardized reporting protocols to improve operational visibility.
- Improved operational response efficiency by 20% through optimized communication workflows and escalation procedures.
Business Analyst – Palo Alto Federal
CDW
Vernon Hills, IL
02.2023 - 11.2023
- ● Developed Power BI dashboards, automated reporting workflows, and centralized data models within Vantage-aligned environments to improve operational visibility and enterprise reporting capabilities.
● Collaborated with technical engineering and sales teams to translate customer business requirements into scalable data-driven solutions supporting federal, SLED, and commercial organizations.
● Supported migration and integration initiatives involving analytics platforms, reporting workflows, and operational datasets into centralized Vantage reporting structures.
● Managed renewal pipelines, contract lifecycle activities, and strategic account planning using data analytics, forecasting methodologies, and operational reporting insights.
● Participated in stakeholder meetings to gather requirements, define solution options, estimate levels of effort, and align technical deliverables with customer objectives.
● Assisted in the development of process automation workflows, dashboard integrations, and reporting enhancements utilizing SQL-based reporting, API-connected business systems, and cloud-based collaboration platforms.
● Worked in agile, cross-functional environments supporting process optimization, workflow modernization, and customer retention initiatives across mission-critical programs.
● Supported technical documentation efforts including operational reporting standards, workflow procedures, and customer-facing solution documentation.
Cybersecurity Specialist – Palo Alto
CDW
Vernon Hills, IL
12.2021 - 02.2023
- Managed complex sales pipelines and high-value customer accounts supporting cybersecurity solutions.
- Developed standardized operating procedures and escalation workflows to improve operational consistency.
- Conducted market analysis and customer needs assessments to support strategic account planning.
- generate actionable insights supporting over 100 account managers across federal, SLED, and commercial customer segments.
● Built analytics dashboards and operational reporting solutions to support pricing strategy, pipeline health, customer engagement metrics, and Vantage-aligned business intelligence initiatives.
● Conducted competitive analysis and developed data-driven customer segmentation models to improve solution positioning, account planning, and strategic growth opportunities.
● Reduced issue resolution time by 22% through implementation of data-standardization procedures, automated escalation reporting, and workflow optimization processes.
● Increased customer retention by 18% by leveraging predictive account analytics and operational reporting to identify early customer risk indicators and support proactive engagement strategies.
Sales Engineer (Splunk)
Carahsoft Technology Corp.
Reston, VA
07.2018 - 07.2021
- Analyzed federal pipeline, customer, and market data to identify growth opportunities, behavioral trends, and technology adoption patterns.
- Created dashboards, forecasts, and data visualizations supporting account planning, contracting strategy, and business development. Increased pipeline growth by 30% by identifying highprobability opportunities based on trend analysis and segmentation models.
- Improved contract win rate by 20% through data-driven positioning, customer needs analysis, and market forecasting. Performed procurement data analytics for license expansion, renewals, and contract pricing across federal agencies. Provided insights to stakeholders that guided longterm account strategy and target prioritization.
Education
Bachelor of Arts - Political Science
Radford University
Radford, VA05.2018
Skills
- Microsoft Power Platform
- SharePoint Administration
- SQL & Excel Reporting
- Federal Contracting Support
- Dashboard Development
- Power BI Dashboard Development
- Business Process Automation
- Process Improvement
- Requirements Gathering
- Operational Reporting
- Power Automate Workflow Automation
- Data Analytics & Visualization
- Workflow Optimization
- Data Governance
- Cross-Functional Collaboration
- Microsoft Power Platform: Power BI, Power Automate, Power Apps Concepts, Dataverse Concepts
- Collaboration & Data Platforms: SharePoint, ServiceNow, JIRA
- Data Analytics: Excel, SQL, Tableau, Predictive Analytics
- CRM & Business Systems: Salesforce, HubSpot
- Federal Systems: HSIN, HSDN, WebRMS, MIST
Websites
Certification
- Active Secret Clearance
- DHS CBP Public Trust
- Palo Alto Networks Certified Network Sales Engineer (PCNSE)
- Splunk Partner Certification
Timeline
Data Analyst (Cleared)
Red Cedar Consulting
11.2025 - Current
Communication Specialist (Military)
Army National Guard
01.2025 - Current
Business Analyst – Palo Alto Federal
CDW
02.2023 - 11.2023
Cybersecurity Specialist – Palo Alto
CDW
12.2021 - 02.2023
Sales Engineer (Splunk)
Carahsoft Technology Corp.
07.2018 - 07.2021
Bachelor of Arts - Political Science
Radford University