Eric Maass
Paso Robles,CA
Summary
Proven leader in maintenance and technical operations, notably at Cartlidge And Brown Winery, where I enhanced equipment reliability and efficiency through expert preventive maintenance and innovative process improvements. Skilled in troubleshooting and mechanical knowledge, I excel in fostering teamwork and achieving significant productivity gains, with a strong focus on quality control and customer service. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 25 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.25 Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Technician
Collopack Solutions
Napa, CA
10.2016 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested components and systems to evaluate performance and identify concerns.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Completed job reports and logs immediately following service calls.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
Lead Technician
Della Toffola
Santa Rosa, CA
11.2013 - 10.2016
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
Bottling Technician
Diageo Chateau And Estate Wines
Sonoma, CA
11.2008 - 11.2013
- Collaborated with cross-functional teams to address any bottling-related concerns or improvements needed in other departments.
- Supported a culture of continuous improvement, offering suggestions for process enhancements that led to increased efficiency.
- Streamlined the bottling line setup, optimizing processes for faster changeovers between products.
- Reduced equipment malfunctions with regular preventive maintenance checks and timely repairs when necessary.
- Participated in regular safety trainings and drills, maintaining a strong understanding of emergency procedures and contributing to overall workplace preparedness.
- Contributed to a positive work environment through punctuality, professionalism, and active participation in team meetings.
Maintenance Manager
Cartlidge And Brown Winery
06.2004 - 11.2009
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
- Developed detailed maintenance budgets, effectively controlling expenses while ensuring optimal equipment performance.
- Conducted root cause analysis of recurring issues, devising long-term solutions that minimized future disruptions.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Managed a team of technicians, providing guidance and support for skill development and performance improvement.
- Documented inventory of spare parts to enable tracking history and maintain accurate records.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
Education
High School Diploma -
El Camino Fundamental High School
Sacramento, CA06.1983
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Written/Verbal Communication
- Troubleshooting
- Installation and Repair
- Maintenance and repairs
- Quality Control
- Mechanical Knowledge
- Preventive Maintenance
- Documentation And Reporting
- Work Planning and Prioritization
Certification
Cleaver Brooks Boiler Technology
Allen-Bradley VFD's
Rockwell RS 500
Timeline
Technician
Collopack Solutions
10.2016 - Current
Lead Technician
Della Toffola
11.2013 - 10.2016
Bottling Technician
Diageo Chateau And Estate Wines
11.2008 - 11.2013
Maintenance Manager
Cartlidge And Brown Winery
06.2004 - 11.2009
High School Diploma -
El Camino Fundamental High School