Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
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ERIC MADISON

Atlanta,GA

Summary

Project Manager with over 7 years of experience in leading technology programs across various sectors, complemented by 12 years of service in U.S. Army signal communications and systems management. Proficient in Azure DevOps, SharePoint, Power Platform, and process automation, delivering efficient and reliable solutions. Demonstrated ability to execute projects with discipline and technical expertise, ensuring successful outcomes.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Project Manager, PMO

Dropbox
07.2024 - 06.2025
  • Directed program management for product deprecations, aligning Engineering, PMM, Marketing, and Legal teams on over 50 deliverables.
  • Coordinated cross-functional teams to ensure timely execution of project milestones.
  • Facilitated regular status meetings to track progress and address challenges.
  • Created process documentation, playbooks, and knowledge resources using Confluence and Google Suite.
  • Optimized PMO Jira system by building dashboards and automations to enhance efficiency and visibility for Marketing teams.

Digital Marketing Project Manager, MarTech

The Coca-Cola Company
Atlanta, Georgia
08.2023 - 12.2024
  • Spearheaded MarTech and digital marketing projects, overseeing planning and execution with internal and vendor teams.
  • Coordinated cross-functional teams to ensure project alignment and timely delivery.
  • Automated intake and reporting workflows using Power Automate to enhance visibility and minimize manual tasks.
  • Developed dashboards in Azure DevOps to monitor campaigns, reporting KPIs and metrics to senior leadership.

Digital Marketing Program Manager

Microsoft
04.2022 - 06.2023
  • Managed enterprise-scale readiness projects to support go-to-market planning and enhance cross-functional collaboration.
  • Collaborated with cross-functional teams to align messaging and branding efforts.
  • Coordinated promotional campaigns utilizing digital marketing tools and analytics.
  • Automated reporting and intake workflows using Power Automate, boosting execution efficiency for stakeholder teams.
  • Developed and maintained Azure DevOps dashboards for comprehensive reporting and capacity tracking across workstreams.

Program Manager, Digital Safety

Microsoft
03.2021 - 06.2021
  • Collaborated with NMEC and global law enforcement to monitor online risks related to missing children and trafficking.
  • Executed readiness initiatives for internal safety tools, enhancing operational response across 10+ partner teams.
  • Implemented remediation strategies for online content safety, ensuring compliance with established protocols.

Project Manager

CentralSquare Technologies
08.2019 - 02.2021
  • Successfully led SaaS implementations of CentralSquare's ERP solutions across municipalities and provincial governments.
  • Coordinated project plans and timelines with stakeholders and team members.
  • Oversaw data migrations and vendor coordination to ensure seamless project delivery.
  • Enabled streamlined operations in finance, payroll, HR, and licensing through effective cross-functional collaboration.
  • Enhanced user adoption and minimized downtime via stakeholder engagement and training initiatives.

Signal Support Specialist (25U)

Army
04.2008 - 04.2020
  • Managed communication systems for tactical operations and support missions.
  • Provided radio, IT network, and communications support during global deployments.
  • Conducted training sessions on signal support procedures for team members.
  • Troubleshot communication issues to maintain operational readiness during missions.
  • Supervised junior soldiers in IT systems, network security, and communications training.
  • Earned three ARCOM awards, Army Good Conduct Medal, Global War on Terrorism Medal, and Iraq Campaign Medal.

Project Manager

AT&T
01.2018 - 07.2019
  • Managed enterprise telecom and IT infrastructure projects, coordinating vendor delivery and cross-functional teams.
  • Developed project documentation including scopes, schedules, and reports.
  • Identified risks and implemented mitigation strategies during project execution.
  • Developed project roadmaps and status reports to support strategic client programs.
  • Executed resource planning to optimize project outcomes and stakeholder engagement.

Account Service Manager

AT&T
08.2015 - 12.2017
  • Managed customer lifecycle for enterprise accounts, ensuring SLA compliance and delivery of strategic service solutions.
  • Managed client accounts by addressing inquiries and resolving issues promptly.
  • Collaborated with technical and business stakeholders to resolve escalations and enhance delivery effectiveness.
  • Strengthened account retention through proactive engagement with clients and tailored service strategies.

Education

Bachelor of Arts - Political Science

Clark Atlanta University
Atlanta
05-2014

Skills

  • Azure DevOps and Power Platform
  • SharePoint and G Suite
  • Jira and Confluence
  • Stakeholder engagement
  • Cross-functional collaboration
  • Workflow automation
  • Process optimization
  • Digital marketing
  • Risk management
  • Effective communication
  • Microsoft Office Suite
  • Agile methodology
  • Training support

Websites

Accomplishments

Army Commendation Medal (3), Army Achievement Medal (1), Army Good Conduct Medal, National

Defense Service Medal, Global War on Terrorism Service Medal, Iraq Campaign Medal with Campaign

Star, NCO Professional Development Ribbon, Army Service Ribbon, Overseas Service Ribbon

Certification

  • Lean Six Sigma White Belt
  • Google Cybersecurity Program(In-progress)
  • PMP(In-progress)

Timeline

Project Manager, PMO

Dropbox
07.2024 - 06.2025

Digital Marketing Project Manager, MarTech

The Coca-Cola Company
08.2023 - 12.2024

Digital Marketing Program Manager

Microsoft
04.2022 - 06.2023

Program Manager, Digital Safety

Microsoft
03.2021 - 06.2021

Project Manager

CentralSquare Technologies
08.2019 - 02.2021

Project Manager

AT&T
01.2018 - 07.2019

Account Service Manager

AT&T
08.2015 - 12.2017

Signal Support Specialist (25U)

Army
04.2008 - 04.2020

Bachelor of Arts - Political Science

Clark Atlanta University

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