Eric Mann
Kennewick
Summary
Compassionate professional experienced in crisis response and conflict de-escalation, ensuring safety in military and private security roles. Strong communication, observation, and teamwork skills honed in high-pressure environments. Actively pursuing education in psychology and mental health. Seeking Mental Health Assistant position to support individuals facing mental health and behavioral challenges.
Overview
11
11
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Kennewick
05.2023 - Current
- Responded to incidents and emergencies effectively, ensuring safety and order.
- Utilize verbal de-escalation techniques during emotionally charged situations.
- Maintain safe and secure environments while monitoring for potential safety concerns.
- Documented incidents accurately and communicated findings to supervisors for informed decision-making.
- Collaborated with team members to train new personnel on procedures and safety protocols, enhancing team readiness.
Receiving Associate
Burlington
Phoenix
09.2021 - 03.2023
- Worked effectively in fast-paced team environments while maintaining organization and safety standards.
- Assisted with training new employees and promoting positive communication among staff.
- Demonstrated adaptability, multitasking, and attention to detail while completing daily responsibilities.
Security Forces Member
U.S Air Force Active Duty
Davis Monthan AFB
09.2019 - 07.2021
- Responded to emergencies and crises with calm decision-making and professionalism, ensuring safety and security.
- Utilized communication and conflict resolution skills to de-escalate high-stress interactions and foster cooperation.
- Maintained safety and security while engaging with diverse individuals and teams to build trust and rapport.
- Conducted detailed reporting and documentation of incidents and observations.
- Collaborated closely with peers and leadership in fast-paced operational environments.
Security Forces Member
U.S. Air Force Active Duty
Whiteman Air Force Base
08.2015 - 09.2019
- Supervised and supported junior personnel, fostering development and accountability in high-responsibility environments.
- Cultivated leadership and communication skills, ensuring safety and structure during operations.
- Responded effectively to emergencies and unpredictable situations.
- Ensured adherence to established procedures and protocols, maintaining professionalism and attention to detail.
Education
Associate of Arts - Biblical Studies
Pacific Northwest Christian College
Kennewick, Wa12-2025
High School Diploma -
Kennewick High School
Kennewick06-2013
Bachelor of Arts - Psychology
Heritage University
Kennewick, Wa05-2026
Skills
- Emergency response
- Crisis Intervention & De-escalation
- Conflict Resolution
- Behavioral Observation
- Documentation
- Team Collaboration
- Attention to Detail
- Professionalism under pressure
- Adaptability
- Therapeutic communication
- Active Listening
- Communication Skills
- Trauma-informed care
Timeline
Security Officer
Allied Universal Security Services
05.2023 - Current
Receiving Associate
Burlington
09.2021 - 03.2023
Security Forces Member
U.S Air Force Active Duty
09.2019 - 07.2021
Security Forces Member
U.S. Air Force Active Duty
08.2015 - 09.2019
Associate of Arts - Biblical Studies
Pacific Northwest Christian College
High School Diploma -
Kennewick High School
Bachelor of Arts - Psychology
Heritage University