Eric Marshall
Waukegan,IL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Amazon/devildog where I excelled in timely deliveries and issue resolution. Skilled in customer service and organizational abilities, I consistently uphold professionalism and courtesy, significantly contributing to workplace efficiency and positive client interactions.
Overview
9
9
years of professional experience
Work History
Cashier
RadioShack
Delivery Driver
Amazon/devildog
08.2022 - 07.2024
- Delivered packages to customer doorsteps and business offices in a timely manner
- Profictiently Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Governed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Overnight Stocker
Walmart
01.2018 - 09.2020
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Machine Operator
Kohler Distributing
06.2017 - 12.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Cashier
Kentucky Fried Chicken
03.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Warren High School
Gurnee, IL06.2009
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Product restocking
- Issue Resolution
Drawing, Writing
I Like to draw and continue perfecting my craft,
Timeline
Delivery Driver
Amazon/devildog
08.2022 - 07.2024
Overnight Stocker
Walmart
01.2018 - 09.2020
Machine Operator
Kohler Distributing
06.2017 - 12.2019
Cashier
Kentucky Fried Chicken
03.2015 - 01.2016
Cashier
RadioShack
High School Diploma -
Warren High School
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