Eric Martens

Gateway Services Inc

02.2017 - Current

Directed daily operations for almost 20 years.
Checked facility, employee work and service levels to maintain compliance with company and industry standards.
Managed work and performance of more than 10 employees.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Summary