My interests tend to cycle from one favorite to another My newest hobbies is home improvement, with the advent of you-tube i have mastered quite a few things
Eric Martin
Quality Control Supervisor
Spring,TX
Summary
Strong customer centric professional offering expertise in logistics, configuration management and property accountability. Effective communicator in solving problems with positive outcome. Trained in route reconnaissance and classification. Experienced account manager] with over 10 years of experience in service industry. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level a desk top engineer position in strong, relatable environment. Ready to help team achieve company goals have always been priority to maintain and build business relationships.
Overview
27
27
years of professional experience
27
27
years of post-secondary education
1
1
Certification
Work History
Armored Crewman
United States Army
Fort Hood, TX
- Specialized in all phases and responsibilities of tank tactical operations, including armor defensive and offensive operations.
- Maintained serviceability and accountability of all equipment on vehicle including the tank itself, continuously maintained a proactive and positive demeanor and mastered capability to adapt to any given situation.
- Volunteered to assist subordinate's prepare for the promotion board and offer guidance as a mentor.
- Exceeded goals through effective task prioritization and great work ethic.
Computer User Support Specialist
ACI Learning
San Antonio, TX
08.2021 - 10.2021
- Installed and supported Windows, Linux, iOS operating systems including command line and client support while troubleshooting devices and resolving connectivity problems.
- Continuously monitored systems for latest in threat attacks, identify and mitigate.
- Maintained defensive posture to ensure wired and wireless networks maintained security.
- Successfully diagnosed, troubleshoot and resolves software, hardware, network and or operating system problems.
- Excelled at laptop troubleshooting and repair via web ex or in person.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
Quality Control Supervisor
ABM Facility Services
Houston, Texas
02.2018 - 05.2020
- Successfully set up employees in company Active Directory, reset passwords, troubleshoot connectivity problems.
- Intermediate level of Microsoft 365 application use and troubleshooting software problems.
- Provided support for staff regarding company software input, assist with troubleshooting error messages in order to complete task in the field to include heavy after hours calls.
- Managed Quality Control, including daily checks and services of the company equipment.
- Performed daily, weekly, and monthly inspections on fuel equipment, continuously excelled met compliance at 100%.
- Assumed responsibility as Supervisor to ensure safety obligations were met and maintain 100% rating in terms of meeting flight schedule demand.
- Liaison with operations – highly skilled at resolving challenges, evaluating case by case scenarios and provided solutions to all parties involved customer is not impacted in a negative manner.
Territory Account Manager
Eutsler Technical Products Inc
Houston, TX
03.2014 - 02.2018
- Successfully consulted with existing and perspective customers in the oil and gas industry.
- Increased business overall for the department based on servicing and open lines of communication.
- Prepared, reviewed, and edited product drawings regarding pilot products.
- Proficient at creating detailed, technical sales presentations.
- Prepared cost estimates, negotiated prices, terms of agreements and prepared contracts for clients.
- Maintained continuous contact with clients to ensure goals were met and to discover other business opportunities.
Certified Corporate Trainer
Well Fargo Bank
Austin, TX
04.1993 - 03.2014
- Processed customers' bank transactions, balanced currency, coin, and check in cash drawers.
- Interviewed prospective clients to determine income, expenses, insurance coverage, tax status, risk tolerance to develop financial plans.
- Conducted classroom and on-the-job training for employees in 3 state-region.
- Following bank merger with, , I was promoted to be a,.
- Providing guidance for newly acquired banks to successfully transition to new platform.
- Created monitoring strategies to verify implementation of practices introduced in training.
- Prepared educational materials such as module summaries, videos and informational packets.
Education
No Degree - Computer User Support Specialist
ACI Learning Cybersecurty, Audit And IT Campus
San Antonio, TX 08.2021 - 10.2021
Associate of Applied Science - Business Management
Austin Community College
Austin, TX 05.1994 - 05.2021
Skills
Reconnaissance
Planning and training activities
Platoon security operations
Combat information dissemination
Verbal and written communication
Maintenance & Repair
Computer proficiency
Microsoft Office
Self-motivated professional
Responsible
Additional Information
- Awards & Recognition , Good Conduct Medal National Defense Medal Humanitarian Service Medal United Nations Medal
Certification
Certification to be achieved in CompTia A+ completed program with a goal of sitting for the exam within 60 days. Followed by Network+, Security+ and ITIL 4.
Interests
Home improvement remodeling projects and travel.
My wife and I got an older home built in mid 80's with strong bones but needs a bit of upgrade work. My next project is to pressure wash, etch and add an epoxy to the garage floor to create that shattered shell effect but smooth enough to walk barefoot on. Ultimately the goal is to transfer to garage into an oasis of a man cave.
Timeline
Computer User Support Specialist
ACI Learning
08.2021 - 10.2021
No Degree - Computer User Support Specialist
ACI Learning Cybersecurty, Audit And IT Campus
08.2021 - 10.2021
Quality Control Supervisor
ABM Facility Services
02.2018 - 05.2020
Territory Account Manager
Eutsler Technical Products Inc
03.2014 - 02.2018
Associate of Applied Science - Business Management
Austin Community College
05.1994 - 05.2021
Certified Corporate Trainer
Well Fargo Bank
04.1993 - 03.2014
Armored Crewman
United States Army