Eric Martinez
Raleigh,North Carolina
Summary
Results-oriented and client-focused Account Manager with 6 years of experience in building and maintaining successful client relationships. Skilled in identifying client needs and developing tailored solutions to drive revenue growth and exceed KPI targets. Adept at managing a diverse portfolio of accounts across various industries, with a proven track record of delivering exceptional customer satisfaction and retention.
Overview
6
6
years of professional experience
Work History
Dispatcher
Kane Realty Corp.
04.2023 - Current
- Collect pertinent demographic data, dispatch officers communicate all necessary information via phone, email, or two-way radio.
Export Logistics Specialist
Grifols Pharmaceutical
08.2022 - 04.2023
- Audit freight invoices for services received from trucking and air/ocean freight forwarders based on negotiated rate tariff.
- Managing a portfolio of client accounts and serving as the main point of contact.
- Providing accurate shipment estimates to freight forwarders and couriers to ensure on time delivery.
- QBR meetings to review supplier KPIs.
- Communicate to customers, product specification data, shipping arrangements, order status, and insurance claims.
Audit freight invoices for services received from trucking and air/ocean freight forwarders based on negotiated rate tariff.
Account Manager
J.B. Hunt
10.2018 - 08.2022
- Weekly customer invoicing and KPI review.
- Account P&L analysis & budgeting for objective goals.
- Evaluate utilization of resources & overall operation efficiencies.
- Set weekly and monthly plans for driving fleet.
- Serve as the main point of contact with our customer in order to provide exceptional final mile delivery service and trouble free account operation.
- Implement safety programs and processes to sustain a strong safety culture.
- Work with multiple accounts to correct on-going issues and implement change to improve customer relations.
- Document disciplinary items as well as carry out actions up to and including terminations.
- Using large data sets to track transportation routes and ensure timely scheduled delivery of customer products.
Education
BBA - Business Administration
Northern Arizona University
Flagstaff, AZ05.2016
Skills
- Data Entry
- Stress Tolerance
- Customer Relations
- Effective Communications
- Microsoft Office
- Mentoring and Coaching
- Training and Development
- Client Relationship Management
- Relationship Building
- Goal-Oriented
- Account oversight
- Goals and performance
Timeline
Dispatcher
Kane Realty Corp.
04.2023 - Current
Export Logistics Specialist
Grifols Pharmaceutical
08.2022 - 04.2023
Account Manager
J.B. Hunt
10.2018 - 08.2022
BBA - Business Administration
Northern Arizona University
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