Eric Martinez
Ketchum,ID
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
8
8
years of professional experience
Work History
Server
Knob Hill Grill
05.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Representative
Verizon
05.2024 - Current
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Front Desk Supervisor
Aspen Skiing Company
01.2021 - 05.2024
- Planned coverage needs and organized services to support incoming special events.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Built talented team through hiring and training new associates.
Restaurant Busser
Sinclair Oil Corporation
11.2020 - 01.2021
- Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Front Desk Receptionist
Boyne Resorts
11.2019 - 10.2020
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Front Desk Lead
Delaware North
05.2018 - 11.2019
- Volunteered to help with special projects, assuming a variety of tasks and duties
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Planned coverage needs and organized services to support incoming special events
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Server
Outpost
04.2018 - 10.2019
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Kept register accurate through correct billing, payment processing and cash management practices
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Front Desk Receptionist
Holiday Inn
04.2018 - 05.2019
- Updated customer accounts with add-on room charges, including minibar use and room service bills
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
Front Desk Agent
Delaware North
01.2018 - 04.2018
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Answered customer telephone calls promptly and appropriately.
Groundskeeper
Delaware North
04.2017 - 01.2018
- Applied weed- and pest-killing chemicals to lawns to protect growth and improve attractiveness.
- Rearranged planting beds and flower gardens seasonally.
- Removed overgrowth, hazards and debris from common pathways to improve usability.
- Followed planned landscaping designs to determine where to lay sod, sow grass and where to plant flowers and foliage.
Front Desk Receptionist
Delaware North
04.2017 - 01.2018
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Volunteered to help with special projects, assuming a variety of tasks and duties.
Education
High School Diploma - undefined
Dinuba High School
Dinuba, CA05.2017
Skills
- Problem-solving skills
- Team leadership
- Decision making
- Peer training
- VIP Guest Relations
- Active Listening
Accomplishments
- When i was 20, I was a 2 year felon striving for a job. I started this program called "Reset" an the programs future depended on how well i did to prove myself. after 6 months of constant check ups. I passed the probation period with flying colors! Allowing people with the same background problems, to no longer be held back an actually Reset their lives for the better!
- The job I worked at "Gray wolf inn and suites". Is where I helped create a new job department. Called "Cabin Host" where, one person gives the best hospitality possible to 50 cabins. here is a link. https://vimeo.com/296503438 /360d80841e
Timeline
Server
Knob Hill Grill
05.2024 - Current
Sales Representative
Verizon
05.2024 - Current
Front Desk Supervisor
Aspen Skiing Company
01.2021 - 05.2024
Restaurant Busser
Sinclair Oil Corporation
11.2020 - 01.2021
Front Desk Receptionist
Boyne Resorts
11.2019 - 10.2020
Front Desk Lead
Delaware North
05.2018 - 11.2019
Server
Outpost
04.2018 - 10.2019
Front Desk Receptionist
Holiday Inn
04.2018 - 05.2019
Front Desk Agent
Delaware North
01.2018 - 04.2018
Groundskeeper
Delaware North
04.2017 - 01.2018
Front Desk Receptionist
Delaware North
04.2017 - 01.2018
High School Diploma - undefined
Dinuba High School
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