Eric Martinez
Rocklin Heating and Air
Rocklin,CA
Summary
Dynamic Parts Runner with proven success at Rocklin Heating and Air, excelling in inventory management and customer service. Expert in route planning and delivery scheduling, ensuring timely parts availability. Recognized for optimizing warehouse organization and fostering strong relationships with technicians, enhancing operational efficiency and customer satisfaction.
Work History
Parts Runner/warehouse
- Retrieved and delivered HVAC parts to service technicians for timely job completion.
- Loaded, unloaded, and organized parts stock to maintain orderly supply areas.
- Verified part numbers and counts against work orders before dispatching materials.
- Tracked incoming and outgoing inventory to support accurate parts availability.
- Coordinated with dispatch and technicians to prioritize urgent parts requests.
- Maintained clean, safe vehicle and storage areas for efficient daily operations.
- Assisted with receiving shipments and restocking frequently used service items.
- Transported tools and equipment between shop, warehouse, and customer locations.
- Enhanced customer satisfaction by providing prompt, courteous service when delivering parts.
- Identified potential cost-saving opportunities through careful evaluation of supplier performance metrics, recommending alternative sources as needed.
- Collaborated with suppliers to negotiate cost-effective pricing and secure on-time deliveries for critical components.
- Resolved discrepancies between invoices and received goods, collaborating closely with vendors to rectify any issues in a timely manner.
- Participated in ongoing training sessions, staying current on best practices for inventory management and customer service within the automotive industry.
- Optimized warehouse organization for efficient part retrieval, reducing time spent searching for items.
- Maintained thorough records of incoming shipments, verifying accuracy against purchase orders before stocking shelves.
- Safeguarded inventory accuracy through meticulous tracking and reporting procedures.
- Improved inventory management by organizing and maintaining parts storage areas.
- Streamlined workflow, coordinated with technicians to ensure timely delivery of necessary parts.
- Provided exceptional service to walk-in customers, answering questions about part compatibility and availability while processing orders promptly.
- Ensured adherence to quality standards by thoroughly inspecting incoming shipments for damage or defects prior to acceptance into inventory.
- Assisted in minimizing waste by properly disposing of obsolete or damaged parts according to company guidelines.
- Expedited order processing for increased efficiency with accurate documentation and timely communication.
- Contributed to a safe working environment by adhering to established safety protocols during the handling and transport of parts.
- Facilitated smooth operations within service department teams through consistent communication regarding part status updates and estimated arrival times.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Pulled parts off store shelves to fill customer orders.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Completed on-time deliveries by choosing best and most efficient routes.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected load security and checked for damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
- Protected people and equipment from hazardous materials by using correct procedures.
- Filled out load paperwork and DOT-mandated log books.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Education
High School Diploma
Skills
Labeling and tagging
Loading and unloading
Shipping and receiving
Heavy lifting
Warehouse operations
Safety procedures
Work order management
Route planning
Storage organization
Deadline management
Hazardous materials handling
Vehicle maintenance
Shipment preparation
Inventory replenishment
Delivery scheduling
Parts identification
Stock control
Parts pickup
Load securing
Excellent customer service
Customer service
Safe driving
Punctuality
Product delivery
Defensive driving
Truck loading
Inventory counting
GPS navigation
Payment handling
Local routes
Fuel safety
DOT regulations compliance
Payment collection
GPS
CDL class C
Local traffic laws
Delivery schedule development
Warehouse support
Parts delivery
Special request management
Multi-tasking
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Safe driving practices
Attention to detail
Efficiency and time management
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Strong working relationships
Dependability and honesty
Organizational skills
Team collaboration
Active listening
Effective communication
Customer relationships
Valid Driver's license
Decision-making
Ability to lift 50 pounds
Vehicle safety and maintenance
Clean driving record
Customer support
Order picking and processing
Relationship building
Traffic laws and regulations
Commercial driving
Map reading and navigation skills
Vehicle loading
Vehicle inspections
Documentation skills
Physical fitness
Vehicle inspection
Fluent in english
Team building
Basic math skills
Forklift operation
Task prioritization
Equipment operation
Self motivation
Commercial driving experience
Timeline
Parts Runner/warehouse
Rocklin Heating and Air
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Roseville Highschool
High School Diploma
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