Eric Mason
Ennis,TX
Summary
Dynamic logistics coordinator with a proven track record at DB Schenker, excelling in optimizing supply chain efficiency and enhancing team productivity. Skilled in data entry and strategic planning, I effectively managed documentation processes and collaborated with cross-functional teams to drive operational improvements and ensure compliance.
Overview
8
8
years of professional experience
Work History
Coordinator
DB Schenker
09.2024 - Current
- Coordinated logistics operations to optimize supply chain efficiency and improve delivery timelines.
- Managed documentation processes for shipments, ensuring compliance with regulations and accuracy in records.
- Collaborated with cross-functional teams to streamline communication and enhance project execution.
- Assisted in tracking inventory levels, contributing to effective stock management and replenishment strategies.
- Developed reports on shipment status, providing insights for operational improvements and decision-making.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Forklift Operator
DB Schenker
02.2020 - Current
- Operated forklifts safely to transport materials within warehouse environment
- Followed safety protocols to maintain compliance with industry standards
- Assisted in loading and unloading shipments efficiently to support logistics operations
- Conducted routine inspections of forklift equipment to ensure optimal performance
Forklift Operator
XPO Logistics
01.2019 - 01.2020
- Collaborated with team members to streamline material handling processes
- Adapted quickly to new equipment and procedures during training sessions
- Supported warehouse organization by arranging products in designated areas
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Call Center Representative
Amazon
12.2018 - 01.2020
- Resolved customer inquiries efficiently using CRM systems and knowledge databases.
- Assisted in training new representatives on call handling and customer service protocols.
- Streamlined communication processes to improve response times and customer satisfaction.
- Mentored junior staff, enhancing team performance through effective feedback and support.
- Implemented process enhancements that improved workflow efficiency within the call center environment.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Environmental Services Housekeeper
Charlton Methodist Hospital
03.2018 - 12.2018
- Supervised daily cleaning operations to ensure facilities met health and safety standards.
- Trained new staff on effective cleaning techniques and equipment usage.
- Developed and implemented efficient cleaning schedules for optimal workflow.
- Conducted regular inspections to maintain cleanliness and address issues promptly.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
Education
Information And Communication Technology
University of Phoenix
Tempe, AZSkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- MS office
- Schedule coordination
- Document management
- Scheduling and calendar management
- Recordkeeping
- Meeting coordination
- Strategic planning
Timeline
Coordinator
DB Schenker
09.2024 - Current
Forklift Operator
DB Schenker
02.2020 - Current
Forklift Operator
XPO Logistics
01.2019 - 01.2020
Call Center Representative
Amazon
12.2018 - 01.2020
Environmental Services Housekeeper
Charlton Methodist Hospital
03.2018 - 12.2018
Information And Communication Technology
University of Phoenix