Eric Matallana
Orlando,FL
Summary
A dynamic leader with a proven track record of operational excellence and strategic visioning, notably at Erics Collectibles LLC. Expert in crisis management and negotiation, I excel in building client relationships and fostering team unity. Achievements include substantial business growth and enhanced brand reputation, underpinned by effective decision-making and executive presence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CEO
Erics Collectibles LLC
09.2020 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Macys Assistant Manager
Macys
09.2014 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Miami Dade County Data Entry Clerk
Miami Dade County
01.2010 - 01.2013
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Sales Associate
Williams Sonoma
09.2010 - 10.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Employee
Party City
10.2003 - 10.2010
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Reduced customer complaints by implementing new customer service protocols and staff training.
- Streamlined communication with customers through regular follow-ups, ensuring timely responses to queries.
- Assisted management in devising strategies for enhancing overall team performance and employee morale within the department.
Stock Room Manager
Coach Leatherware
01.2008 - 01.2010
- Conducted regular performance reviews, providing constructive feedback to team members for continuous improvement.
- Played an active role in continuous improvement efforts by proactively identifying areas of opportunity for streamlining processes or enhancing stockroom operations.
- Coordinated cross-functional teams during peak periods to ensure adequate staffing levels were maintained for smooth operation of the stockroom.
- Assisted in budget preparation, tracking expenses closely to minimize costs while maintaining high operational standards.
Assistant Manager
Blockbuster Video
01.2005 - 09.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Coral Reef Senior Highschool
Miami06-2005
Skills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
- Crisis management
- Executive presence
- Client relationship building
- Negotiation
- Relationship and team building
Accomplishments
- Achieved [commedation letter ] by completing [data entry government project] with accuracy and efficiency.
- Supervised team of [5] staff members.
Certification
Expert in finances , product managment , inventory and billing ,running a company by myself.
Timeline
CEO
Erics Collectibles LLC
09.2020 - Current
Macys Assistant Manager
Macys
09.2014 - 02.2020
Sales Associate
Williams Sonoma
09.2010 - 10.2011
Miami Dade County Data Entry Clerk
Miami Dade County
01.2010 - 01.2013
Stock Room Manager
Coach Leatherware
01.2008 - 01.2010
Assistant Manager
Blockbuster Video
01.2005 - 09.2009
Customer Service Employee
Party City
10.2003 - 10.2010
High School Diploma -
Coral Reef Senior Highschool
Similar Profiles
Bhavesh PatelBhavesh Patel
Director of Information Technology at Windy City Collectibles, LLCDirector of Information Technology at Windy City Collectibles, LLC
Peyton RussellPeyton Russell
CO-OWNER at Two Minute Warning Collectibles LLCCO-OWNER at Two Minute Warning Collectibles LLC
Ashley HuffstetlerAshley Huffstetler
Business Owner at Naturally Unique Antiques & Collectibles, LLCBusiness Owner at Naturally Unique Antiques & Collectibles, LLC
Kenisha HusbandsKenisha Husbands
Greeter at Launch Entertainment ParkGreeter at Launch Entertainment Park
Andrew LaskowskyAndrew Laskowsky
General Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, MitsubishiGeneral Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, Mitsubishi