Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Maxey

Indianapolis,Indiana

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Polite Operator proficient in answering, recording and logging all customer calls. Offering 20 years of experience in operating switchboards. Calm and patient individual with in-depth knowledge of Switchboard Operations Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

43
43
years of professional experience

Work History

Telecommunications Operator

USAF Reserves
02.1981 - 01.2024
  • Monitored system performance and implemented necessary updates, ensuring optimal functionality and minimal downtime.
  • Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.
  • Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
  • Conducted regular equipment tests, identifying potential issues before they escalated into larger problems.
  • Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
  • Coordinated with other departments for seamless troubleshooting efforts, fostering strong cross-functional relationships within the organization.
  • Connected callers with appropriate professional, department, or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
  • Operated digital paging system to notify recipients of incoming calls.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Maintained up-to-date knowledge of emergency call procedures.

Truck Driver

Ritlans Express
01.2022 - 01.2024
  • Improved on-time delivery rates by effectively planning and executing efficient driving routes.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.

Education

Associate of Science - Electronics

Community College of The Air Force
Montgomery, AL
03.1985

Skills

  • Front Desk Operations
  • Switchboard Management
  • Greeting Customers
  • Search Directories
  • Problem Solving
  • Switchboard Operation
  • System Monitoring
  • Time Management
  • Multitasking Abilities
  • Technical Troubleshooting
  • Incident Reporting
  • Emergency Response
  • Information Security
  • Project Coordination
  • Attention to Detail
  • Customer Service
  • Adaptability
  • Call Routing
  • Training and Development
  • Equipment Maintenance
  • Telecom Software Proficiency
  • Installing Equipment
  • Device Installation
  • System Repair
  • Equipment Safety
  • Writing Reports
  • Installation and Maintenance
  • Flexible Schedule
  • Emergency Situation Response
  • Caller Assistance
  • Problem Research and Resolution
  • Telephone Etiquette
  • Interpersonal Communication
  • Safety Practices
  • Troubleshooting and Resolution
  • Microsoft Word
  • Telework
  • Scanning
  • Basic keyboarding
  • CPR Instructor
  • Safety Awareness

Timeline

Truck Driver

Ritlans Express
01.2022 - 01.2024

Telecommunications Operator

USAF Reserves
02.1981 - 01.2024

Associate of Science - Electronics

Community College of The Air Force
Eric Maxey