Eric Mccrimmon
Hutto,TX
Summary
Driven Customer Service Representative with a proven track record at Mercy Baptist Church, adept in conflict resolution and CRM software proficiency. Excelled in elevating customer loyalty through exceptional problem-solving and active listening, enhancing team productivity by implementing operational best practices. Demonstrated expertise in both technical support and building rapport, significantly improving client relations and satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Mercy Baptist Church
08.2007 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Macarthur High School
Houston, TXSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Data Entry
- Call center experience
- Conflict Resolution
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Scheduling
- Follow-up skills
- Call Management
- Appointment Scheduling
- Team Development
- Administrative Support
- Microsoft PowerPoint
- Customer Relationship Management (CRM)
- Prioritization
- De-Escalation Techniques
- Building rapport
- Technical Support
- Clerical Support
- Dispute Resolution
- Multi-line phone talent
- Coordination
- Sales expertise
- Conflict Mediation
- Medical terminology knowledge
- Escalation management
- Information Security
- CRM software proficiency
Timeline
Customer Service Representative
Mercy Baptist Church
08.2007 - 03.2024
Macarthur High School
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