Eric McGrew
San Antonio,TX
Summary
Motivated and experienced Customer Service professional with a strong background in service delivery and proven ability to manage multiple tasks efficiently. Seeking to leverage my customer service expertise in a dynamic, fast-paced environment focused on growth and excellence.
Overview
13
13
years of professional experience
Work History
Band Director
The Rock Church of San Antonio
07.2020 - Current
- Help with Musical Director manage band
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Delivery Driver
Goody Goody Liquor
06.2018 - 06.2020
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
PT Delivery Driver
Aaron's
01.2018 - 06.2018
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected load security and checked for damages.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Sales Representative
AmeriCall
09.2014 - 01.2018
- Assisted call-in customers with questions and orders.
- Maintained customer accounts and relationships.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Described product highlights and benefits to help guide purchasing decisions.
- Documented customer complaints and completed corrective action requests.
Team Member
Long John Silvers
01.2012 - 08.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Education
Associate's degree - Music Production
La Film School
09.2024
High School Diploma -
Dunbar Highschool
06-2011
Skills
- Inventory management
- Safety & Compliance Standards
- Customer Service & Sales
- Teamwork & Collaboration
- Leadership Skills
- Communication Skills
- Time & Task Management
- Microsoft Office Suite (Excel, Outlook, PowerPoint)
Awards
- Outstanding Customer Service, Awarded a 100% feedback from customers through a survey.
- Promotion, Promoted to CSR Lead within 3 months of employment.
Timeline
Band Director
The Rock Church of San Antonio
07.2020 - Current
Delivery Driver
Goody Goody Liquor
06.2018 - 06.2020
PT Delivery Driver
Aaron's
01.2018 - 06.2018
Customer Sales Representative
AmeriCall
09.2014 - 01.2018
Team Member
Long John Silvers
01.2012 - 08.2014
High School Diploma -
Dunbar Highschool
Associate's degree - Music Production
La Film School
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