ERIC MECCIA
Oakland,FL
Summary
Dynamic, award-winning professional with a proven track record of effectively managing customer relationships and driving increased customer retention rates to boost company profitability. Strong sales and management skills, eager to contribute to a dynamic team and play a key role in driving business growth, and currently seeking new opportunities in Sales or Management roles to continue excelling and increasing profit margins for the company.
Overview
18
18
years of professional experience
Work History
SUPPORT MANAGER
QXC COMMUNICATIONS
09.2021 - 11.2024
- Transformed residents' communication experience through tailored training, boosting satisfaction ratings by 40%.
- Overcame objections with clients, to gain agreement for a contract to provide TV,Internet and Home phone to HOA Residents
- Managed daily operations to ensure smooth functioning of the support department.
- Implemented client communication strategies that enhanced contract agreement rates by 35%
ACQUISITION SPECIALIST
NBC UNIVERSAL
03.2021 - 09.2021
- Overcoming objections and constantly gaining customer/managerial agreement.
- Driving customer acquisition, enhanced service offerings, and cultivated client relationships, resulting in measurable growth and improved customer satisfaction.
- Converted client hesitations into opportunities by promoting product strengths, driving a 30% rise in acquisitions.
- Developed creative strategies to overcome objections, introducing tailored solutions that significantly increased client retention and service adoption rates.
- Achieved successful outcomes in negotiations with vendors by employing strong analytical skills and persuasive communication techniques.
RETAIL SALES CONSULTANT
AT&T MOBILITY
12.2019 - 01.2021
- Provided Management new ways to help communicate with RSC's in terms of scheduling.
- Achieved #1 store ranking in sales during first month, leveraging product knowledge and customer-centric approach to drive exceptional performance.
- Pioneered new communication strategies for management- RSC interactions, enhancing team coordination and operational efficiency in scheduling processes.
- Analyzed market trends to become top performer in DirecTV and AT&T TV sales, consistently exceeding targets during peak months.
- Fostered strong team relationships upon return to AT&T, quickly adapting to new market dynamics in Colorado and contributing to overall store success.
- Demonstrated passion for telecommunications industry, continuously seeking opportunities to expand product knowledge and improve customer experience.
TITLE DOCUMENT PROCESSING
STATE FARM INSURANCE
05.2019 - 12.2019
- Handled acquiring Title information to send to IAA and Copart to be sold to recover lost income.
- Streamlined title document processing for total loss claims, enhancing efficiency and reducing processing time for diverse stakeholders.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in the fast-paced environment at State-Farm
IN HOME EXPERT
AT&T MOBILITY
08.2017 - 05.2019
- Building relationships with wireline technicians to work together, and ensure our customers are getting the best experience possible, and gaining referrals from customers.
- Developed and implemented strategies to optimize in-home expert services, resulting in significant performance improvements and customer satisfaction gains.
- Analyzed market trends and customer feedback to refine service delivery, leading to measurable increases in customer retention and service adoption rates.
- Pioneered new approaches to in-home service delivery, setting benchmarks for efficiency and quality that became standards across the region.
- Spearheaded IHX launch in Broward County, surpassing monthly goals by 250%. Trained new reps to maintain high performance standards.
- Skilled at working independently and collaboratively in a team environment.
RETAIL SALES MANAGER
AT&T MOBILITY
09.2014 - 08.2017
- Led top-performing retail locations in South Florida, driving sales and operational excellence while fostering a positive team culture.
- Cultivated a motivational work environment, effectively managing stress in a high-pressure retail setting to maintain team morale and productivity.
- Ensured strict adherence to AT&T compliance measures and CWA regulations, maintaining integrity in all business operations.
RETAIL SALES CONSULTANT
AT&T MOBILITY
03.2007 - 09.2014
- Maintain strong knowledge of company's products, price plans, promotions, service features as well as competitors.
- Consistently ranked in top 10% of South Florida Market, driving revenue growth through strategic sales of diverse product lines and corporate account management.
- Developed effective strategies to consistently surpass revenue goals, earning recognition as the top-performing RSC for various metrics within the store.
- Built and maintained a robust portfolio of corporate accounts, leveraging strong communication skills and product expertise to meet diverse client needs.
- Developed data-driven strategies to surpass revenue goals, earning recognition as top-performing RSC for various metrics within the store.
- Managed end-to-end sales process, including contracts, warranties, and order fulfillment, while maintaining in-depth product knowledge.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
Education
Business Administration -
Broward College
01.2014
Skills
- Customer Relationship Management
- Presentation Skills
- Communication
- Organization
- Problem Solving
- Skilled in team management
- Sales expertise
- Account Management
- Troubleshooting
- Computer Skills
Accomplishments
#2 Ranked RSC in South Florida Market for the years 2007,2008,2010,2015
Highest Accessory Revenue for the year 2007
Timeline
SUPPORT MANAGER
QXC COMMUNICATIONS
09.2021 - 11.2024
ACQUISITION SPECIALIST
NBC UNIVERSAL
03.2021 - 09.2021
RETAIL SALES CONSULTANT
AT&T MOBILITY
12.2019 - 01.2021
TITLE DOCUMENT PROCESSING
STATE FARM INSURANCE
05.2019 - 12.2019
IN HOME EXPERT
AT&T MOBILITY
08.2017 - 05.2019
RETAIL SALES MANAGER
AT&T MOBILITY
09.2014 - 08.2017
RETAIL SALES CONSULTANT
AT&T MOBILITY
03.2007 - 09.2014
Business Administration -
Broward College
Similar Profiles
Edwin VelezEdwin Velez
Customer Support Technician at QxC CommunicationsCustomer Support Technician at QxC Communications
Catherine YoungCatherine Young
Inbound Call Center Representative at M.A.P. Communications (Extend Communications)Inbound Call Center Representative at M.A.P. Communications (Extend Communications)
John LittonJohn Litton
Consumer Sales Associate at Verizon Communications/Frontier CommunicationsConsumer Sales Associate at Verizon Communications/Frontier Communications
Lawson SewardLawson Seward
Financial Analyst/Intern at MoreSpaceFinancial Analyst/Intern at MoreSpace
Iselda CasanovaIselda Casanova
Consumer Access Sr Specialist at AdventhealthConsumer Access Sr Specialist at Adventhealth