Gabrielle Ayala
Phoenix,AZ
Summary
Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Goodwill Of Central And Northern Arizona
06.2017 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Submitted orders for new inventory.
Assistant Retail Store Manager
Goodwill Of Central And Northern Arizona
10.2013 - 06.2017
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Trained and managed associates in customer service and sales techniques.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Implemented safety protocols for staff and customers alike, maintaining a secure retail environment at all times.
- Optimized store displays and appearance via strategic merchandising.
- Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement.
- Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
- Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
Customer Service Manager
Goodwill Of Central And Northern Arizona
06.2012 - 10.2013
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
High School Diploma -
Apollo High School
Glendale, AZ05-2010
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Dependable and reliable
- Inventory control
- Accurate money handling
- Shift scheduling
- Coaching and mentoring
Certification
- Certified in Production and Inventory Management (CPIM) - APICS.
- CPR/AED Certification
- Forklift Certification
- Arizona Driver's License
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
Timeline
Retail Store Manager
Goodwill Of Central And Northern Arizona
06.2017 - 01.2025
Assistant Retail Store Manager
Goodwill Of Central And Northern Arizona
10.2013 - 06.2017
Customer Service Manager
Goodwill Of Central And Northern Arizona
06.2012 - 10.2013
High School Diploma -
Apollo High School
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