Eric Memije
Hilton Head Island,SC
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
10
10
years of professional experience
Work History
Receptionist/Main Street Medical
Hilton Head Island, SC
Hilton Head Island, SC
07.2022 - 09.2024
- Responsible for answering telephone calls, making appointments, taking messages, greeting and checking-in patients, and collecting patient copayments
- Routinely sent secure facsimile transmissions, managed patient records and physician schedules
- Strong administrative skills including inventory management and accounts receivable.
Barista/Starbucks
Hilton Head Island, SC
Hilton Head Island, SC
04.2014 - 05.2024
- Responsible for answering telephone calls, taking orders, preparing orders, and assisting with customer queries
- As one of the main openers, I mainly worked the morning shift, which consisted of coming in 30 minutes before the store opened, setting up the pastry display case, brewing our first batches of coffee, making sure everything is stocked for the morning, and working the drive-thru.
Receptionist/Coastal Pediatric Dentistry
Hilton Head Island, SC
Hilton Head Island, SC
05.2023 - 09.2023
- Responsible for making appointments, checking-in patients and checking-out patients
- Managing patient and physician schedules, as well as answering telephone calls
- Also responsible for verifying insurance benefits and collecting any co-payments or co-insurance.
Titling & Licensing Specialist II/South Carolina Department of Motor Vehicles
Bluffton, SC
Bluffton, SC
07.2022 - 10.2022
- I processed motor vehicle registration requests, researched suspension inquiries and modified registration credentials as needed
- I maintained records of products and documentation that are issued and destroyed per SCDMV policy
- I examined, accepted, prepared, and entered all documents required in issuing drivers' licenses, beginner permits and identification cards for all classes including original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles.
Senior Emergency Communications Technician/City of Durham
Durham, NC
Durham, NC
11.2021 - 05.2022
- I was responsible for receiving and processing emergency, non-emergency and administrative calls
- As assigned, work often included, receiving calls through a multi-line automatic call distribution telephone system equipped with TTD/TTY, processing calls using both commercial protocols, and non-protocol questions, entry into computer aided dispatch system (CAD) using correct call classification for verification of location, and jurisdiction
- Entry of appropriate narrative in CAD to ensure safety of caller, bystanders and public safety responders, verifying appropriate dispatch priority and routing call for dispatch
- Processing of silent 911 calls to confirm or rule out hearing impaired or caller in distress
- Answering and processing administrative calls and requests for referrals
- When appropriate, I performed database queries for confirmation of duplication of calls or pertinent location history.
Administrative Assistant/Durham Public Schools
Durham, NC
Durham, NC
07.2020 - 11.2021
- Performed receptionist, clerical and general office assistance duties
- Work typically involves receiving and directing visitors, answering the telephone, directing calls and responding to requests for information
- I was responsible for performing clerical tasks in the processing of forms and records requiring the application of office procedures and departmental rules and regulations within established guidelines
- I was also responsible for data manipulation through various computer driven word processing, spreadsheet and file maintenance programs.
Barista/Gladwell Orthodontics
Wake Forest, NC
Wake Forest, NC
10.2019 - 03.2020
- As a barista with Gladwell Orthodontics, I was responsible for greeting all patients and community members who approached the café area
- I prepared Starbucks beverages for the patients, as well as checking in patients when the front reception staff needed assistance.
Telecommunications Dispatcher/County of Lexington
Lexington, SC
Lexington, SC
08.2017 - 11.2018
- I would question callers to determine their locations, and the nature of their problems to determine the type of response needed
- Record details of calls, dispatches, and messages
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Communications Dispatcher/Town of Hilton Head Island
Hilton Head Island, SC
Hilton Head Island, SC
12.2016 - 04.2017
- I worked under close supervision while learning how to properly process and respond to incoming emergency and non-emergency calls for service
- I received incoming emergency and non-emergency calls and dispatched appropriate agencies and/or personnel as required
- I maintained effective working relationships with Town employees, community members, and appropriate others in support of assigned duties.
Education
High School Diploma -
Hilton Head Island High School
06.2014
Some College (No Degree) - Healthcare Administration
Louisiana State University At Eunice
Eunice, LASkills
- 130 WPM Typing Speed
- Team player
- Excellent time management skills
- Conflict Management
- Data entry
- Office Management
- Data Entry
- File Management
- Clerical Support
- Administrative Support
- Tech-Savvy
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Receptionist/Coastal Pediatric Dentistry
Hilton Head Island, SC
05.2023 - 09.2023
Receptionist/Main Street Medical
Hilton Head Island, SC
07.2022 - 09.2024
Titling & Licensing Specialist II/South Carolina Department of Motor Vehicles
Bluffton, SC
07.2022 - 10.2022
Senior Emergency Communications Technician/City of Durham
Durham, NC
11.2021 - 05.2022
Administrative Assistant/Durham Public Schools
Durham, NC
07.2020 - 11.2021
Barista/Gladwell Orthodontics
Wake Forest, NC
10.2019 - 03.2020
Telecommunications Dispatcher/County of Lexington
Lexington, SC
08.2017 - 11.2018
Communications Dispatcher/Town of Hilton Head Island
Hilton Head Island, SC
12.2016 - 04.2017
Barista/Starbucks
Hilton Head Island, SC
04.2014 - 05.2024
High School Diploma -
Hilton Head Island High School
Some College (No Degree) - Healthcare Administration
Louisiana State University At Eunice
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