Eric Mendez-Lopez
Sioux Falls
Summary
Dedicated Customer Service Representative with a strong focus on resolving customer issues and promoting satisfaction. Proven ability to train others and coordinate teams effectively. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Service Represntive
Walmart
Sioux Falls
10.2023 - Current
- Executed day-to-day duties with accuracy and efficiency to support customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs swiftly to enhance service delivery.
- Addressed customer requests and inquiries to elevate satisfaction.
Aircraft Armament System Journeyman
United States Air Force, USAF
Rapid City
10.2016 - 10.2023
- Trained junior technicians in operation, maintenance, and repair of aircraft armament systems, ensuring knowledge transfer and proficiency.
- Trained junior personnel on armament system protocols and procedures.
- Contributed to development of standard operating procedures for armament operations, improving compliance and efficiency.
- Coordinated with teams to complete maintenance tasks on schedule, enhancing operational readiness.
- Documented maintenance actions in compliance with military standards.
Education
Bachelor of Science - Biology
University of South Dakota
Vermillion, SD08-2028
Skills
- Customer service
- Attention to detail
- Conflict resolution
- Problem solving
- Team coordination
- Flexible and adaptable
- Data analysis
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Represntive
Walmart
10.2023 - Current
Aircraft Armament System Journeyman
United States Air Force, USAF
10.2016 - 10.2023
Bachelor of Science - Biology
University of South Dakota