Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Eric Mendoza

Laredo,USA

Summary

Experienced in manufacturing and production ethics. Skilled in leading high-productivity teams and using lean methods and strategies to reduce costs and increase process efficiency. Production manager with expertise in creating and implementing comprehensive business processes to improve operational efficiency. Dedicated leader with high ability to train, manage and motivate team members to achieve organizational objectives. Distribution Center manager successful in supervising day-to-day operations of a large Distribution center with little to no supervision. Results-driven, skilled and focused on achieving success and increased productivity through improvements in operations, quality, safety and administration.

Experienced with logistics coordination and supply chain management. Utilizes problem-solving skills to ensure efficient operations and timely deliveries. Track record of effective leadership and fostering collaborative team environments.

Logistics professional with reputation for high standards and achieving results. Proven track record in optimizing supply chain operations and enhancing efficiency. Known for strong team collaboration and adaptability, bringing expertise in inventory management and vendor relations.

Diligent manager with solid background in logistics management. Successfully streamlined supply chain processes and improved operational efficiency. Demonstrated effective problem-solving and leadership skills in high-pressure environments.

Bilingual with experience managing talented warehouse staff. Background in supply chain management and inventory control within automotive, retail distribution.

Competent Logistics Manager offering wealth of experience in maintaining proper product rotations and ensuring compliance with government regulations. Background in business management with additional training in distribution and team building. Works well within union or nonunion environments.

Resourceful manager achieved customer fulfillment goals through effective management of cost and logistics determinants. Implemented plan to maximize company revenues with minimal additional resource investment. Worked closely with internal partners, and adopted new functional technology to meet preset goals and objectives.

Resourceful Manager with 20+ years of experience directing warehouse operations. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

23
23
years of professional experience

Work History

Logistics Manager

Ryder Supply Chain Solutions
07.2021 - Current
  • Oversaw logistics operations, ensuring timely delivery of goods and compliance with safety regulations.
  • Developed and implemented process improvements to enhance efficiency in supply chain management.
  • Managed vendor relationships, negotiating contracts to optimize costs and service quality.
  • Coordinated cross-functional teams to streamline logistics workflows and reduce turnaround times.
  • Analyzed data trends to identify opportunities for cost savings and improved inventory management.
  • Trained and mentored staff on best practices in logistics procedures and system usage.
  • Led initiatives for automation within logistics processes, enhancing accuracy and reducing manual errors.
  • Ensured alignment of logistics strategies with overall business objectives to drive operational excellence.
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Directed shipping and receiving of wide range of products daily.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Monitored logistics performance and identified improvement opportunities.
  • Coordinated dispatching of 4 drivers to accomplish daily delivery requirements.
  • Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
  • Selected, trained and developed logistics personnel to achieve high-performing teams.
  • Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
  • Established contingency plans for potential disruptions in the supply chain, ensuring business continuity during unforeseen circumstances.
  • Reduced warehouse storage costs with effective space utilization strategies.
  • Managed cross-functional teams to ensure timely delivery of products, maintaining high customer satisfaction levels.
  • Collaborated with manufacturing and supply chain management.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Spearheaded project to expand logistics network, enabling company to enter new markets and increase its customer base.
  • Facilitated integration of new technologies into logistics operations, keeping company at forefront of industry trends.
  • Collaborated with IT department to upgrade logistics software, enhancing functionality and user experience for logistics team.
  • Enhanced team collaboration and communication, leading to more efficient problem-solving during peak operational periods.

Customer Logistics Manager / Crossdock Manager

Ryder Supply Chain Solutions
09.2017 - 07.2021
  • Responsibilities: Report weekly KPI’s and Billing to Director’s and Engineering team. Ensure that our team is currently producing at a high level efficiently. Establish SOP’s and implement improvements where needed. Have daily and weekly productive meetings to review operations. Work directly with several Director’s/Engineers and IT personnel to provide information to establish the best outcome for our operations. Assisted in training other SCS departments within the startup and establish SOP’s and processes at the Crossdock level. Provide Intel and issues that our Crossdock has encountered to resolve as a team. Manage two ship’s with a total headcount of 17. Implemented several loading maps to avoid overweight’s and delay’s on customers shipments. Maintain customer satisfaction status. Improve process and loading times. Have direct communication with customer to provide detailed information of shipments and strategize to improve cube optimization. Manage approximate 200 loads per week, manage consolidation shipments and transloads/D2D. Coordinate the Xdock operation and cross train, personnel to be proficient for the system’s that are required to be used within our operations. Ensure that we update LMS with local/mikrun transportation costs and status updates. Implement Kaizen’s to improve warehouse workflow and communication. Attainment of productivity goals and resolving customer issues. Quality assurance, Safety management and reporting new employee training. Employee relation solutions and working in dynamic environment’s while focusing on delivery of continuous measurable improvements to our customer. Ensure functional area meets all productivity goals and objectives.
  • 8+ years

Distribution Center/Export Department Manager

Trade Unlimited
01.2003 - 01.2017
  • Responsibilities: Servicing one of our highest profile client with minimal supervision and cross training all my personnel to achieve best professionalism and great service record. I am responsible for carrying out our metric reports and reviewing all shipments that are processed correctly and according to standard operation procedures. Informing all employees on our standard operation procedures and policy, rules and employee handbooks. Reviewing all international shipments are in regulatory compliance with U.S Customs. Have monthly and yearly evaluations. Communicate with a bilingual culture and have direct communications with clients. Have great experience background to maximize our personnel’s potential and work proactively. Responsible for providing corrective action when errors occur and implementing new processes to avoid issues recurring. Responsible for maintaining contracts on buildings and equipment. Ordering supplies and equipment for our building. Report any damages and malfunctions on equipment and with facility. Provide PowerPoint presentations and agenda when clients are visiting. Providing evaluations on 5’s which controls waste and provide a great ethic on maintaining a clean area. Excel on teamwork and communication building. Responsible for providing billing and invoices to administration weekly. Responsible for invoicing our client and having all documentation provided to eliminate delays on service payment. Report any discrepancies to our client. Securing a great relationship with customers and providing them with the best customer service possible. Implementing Kaizen’s to help eliminate movement waste and downtimes. Submitting Disciplinary reports and vacations requests. Maintaining our personal training and providing guidelines. Review options of training courses and have weekly meetings with supervisors to review operation metrics. Aiding operations with support when personnel are on vacation or not able to attend to work.
  • 14+ years

Education

High School Diploma -

J.W. Nixon High School
Laredo, TX
01.2000

Skills

  • Shipping and receiving
  • Warehouse management
  • Distribution management
  • Supply chain management
  • Operational management
  • Logistics management
  • Transportation management
  • Mentoring and training
  • Strategic sourcing
  • Performance metrics monitoring
  • Warehouse operations
  • Continuous improvement
  • Warehouse safety
  • Strategic initiatives
  • Budget planning
  • Client relationship management
  • Cost reduction strategies
  • Warehouse operation oversight
  • Staff management

Accomplishments

  • Trade Unlimited – 5-23-2003-8-29-2017 (14+ years) Achievements: Started as warehouse personnel and worked and showed promise as potential. Within less than 1 year I was promoted to an Executive Accountant and was then given 5 customers. I continued to excel in my abilities to provide customer service and navigate company’s system. Company then proceeded to obtain 1 more customer, which was a distribution center which I took with stride and continued to provide great customer service. In less than 6 years with the company. I then was promoted to Distribution Center Manager for one of our highest profile client that was a complete Distribution Center operation. In 7 years, I have been aiding our company to have all material, and equipment relocated 4 times within being Distribution Center Manager. I have had zero accidents under my watch. I cross-trained every single person in my department. As I can explain my progress within this company, I have taken advantage of every opportunity and succeeded. I have had success within my communication skills with our client in Monterrey, MEXICO and have a great business relationship with them. I had also cross-trained my client’s employees when they experienced a high volume of personnel turnover. I am currently responsible for a complete 80,000 square foot warehouse and report directly to our C.E.O. I was responsible for securing contracts with maintenance in our facility and warehouse equipment/other services required for our operations. I currently manage the Distribution Center and have also acquired Southbound export shipments management. Provide quotes for customers for services and complete operational costs when needed and within 4 months made a substantial proposal to our customer that ended up saving their company $20,000.00 annually. Have had a great customer service record since I have taken over management and have acquired 10 new customers due to my record.
  • Ryder – 9-15-2017 – Present (2019) (8+ years) Achievements: Started with one of Ryder’s high-profile client and maintained a high level of customer satisfaction with managing administration and operations. Involved in several decision making to optimize and improve our operations due to experience. Earned respect amongst Director’s and staff from other operations due to my ability to problem solve and find solutions to issues with daily operations. Lead our El Paso Crossdock start up and cross trained personnel to ensure a smooth operation and managed it until they were comfortable taking on this operation. Currently report all billing for all Ryder/R.L Jones Crossdocks that operate Q’s shipments and made improvements to our current system to tailor our customer’s needs and requirements. Worked with OMC and DTS to improve our communication channels and optimize our operation process. For urgent matters, I have provided solutions when our Crossdock was closed and our customers’ requirements due to experience and my history with contacts. Have made vast improvements within our department and provided a high level of satisfaction on securing our customers shipments to avoid damages and have received great feedback from client and Quality management. Have a great relationship with customer, which is very important to me and as a team. Continued to manage the largest ramp-up in Ryder history and still maintained a high level of productivity with the capacity that our team had as an operation. We have had several obstacles but as a team and we have managed to succeed in meeting customer requirements and providing professional service.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Logistics Manager

Ryder Supply Chain Solutions
07.2021 - Current

Customer Logistics Manager / Crossdock Manager

Ryder Supply Chain Solutions
09.2017 - 07.2021

Distribution Center/Export Department Manager

Trade Unlimited
01.2003 - 01.2017

High School Diploma -

J.W. Nixon High School
Eric Mendoza