Eric Merrell

Dynamic professional with extensive experience in client and IT support at Experian, specializing in technical troubleshooting and customer relations. Demonstrated success in enhancing user satisfaction through effective problem-solving and data management. Recognized for delivering exceptional service and building strong client relationships in high-pressure environments.

• Brandon Whitaker, District Manager, Blockbuster Video Inc, (479) 769-5044
• Zachary Fesler, Customer Support, Experian Information Solutions, (479) 208-0717
• Employment Verification, Experian Verify, (404) 382-5400

Assisted customers/patients in finding financial solutions regarding both mortgage loans and medical bills, Followed proper compliance procedures earning consecutive perfect quality assurance ratings, Participated regularly in 'drill call' program to help prepare high value clients for a potential breach of customer personal information, Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate., Totaled earnings, generated paperwork, and used arithmetic to figure various sales numbers for main office., Procured healthcare insurance information and performed debt collections in a fast-paced hospital environment., Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts., Led a team of client support agents in a rapidly changing technological environment., Provided guidance to team, ensuring they were up to date on the latest policies and procedures., Trained new employees by providing knowledge of specific tasks and policies., 150 wpm typing, Equally fast and accurate 10-Key skills