Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Eric Mertens

West Islip

Summary

Driven Compliance Technician with a proven track record at Island Pump & Tank, adept in compliance monitoring and customer service. Skilled in fostering team collaboration and leveraging detail-oriented approaches to meet and exceed employer expectations. Solid track record in regulatory adherence and risk mitigation. Proven ability to implement policies that meet industry standards, ensuring operational efficiency and minimal risk exposure. Valued team player with strong focus on collaboration and flexibility to meet evolving business needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Compliance Technician

Island Pump & Tank
09.2022 - Current
  • Performed various types of testing on petroleum tanks and equipment required by state and local regulations
  • Maintained up-to-date knowledge of regulatory changes, informing management of any potential impacts on company operations.
  • Collaborated with cross-functional teams to ensure timely resolution of compliance issues and promote adherence to industry standards.
  • Acquired accurate testing results, recorded proper data on digital platforms and delivered results to proper departments.

Department Manager

Stop & Shop
12.2020 - 09.2021
  • Introduced new “Online Pickup” department, incorporating new technology and training methods to existing store location
  • Trained new and existing employees on efficient shopping, substitution methods, customer service, and necessary order fulfillment software
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Lead a team of properly trained employees to sufficiently complete hundreds of e-commerce orders per week
  • Used knowledge of product stock, pricing, and customer relations to accurately meet the needs of customers while preserving store profits
  • Managed customer satisfaction, profit margins, scheduled hours, and product substitutions to maintain store location in top 5 for the district, based on metrics

Various Positions

Stop & Shop
10.2018 - 12.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed high-value transaction processing on a daily basis.
  • Contributed to the smooth operation of multiple areas through comprehensive training.

Education

West Islip Sr. High School
West Islip, NY
06.2020

Skills

  • Compliance monitoring
  • Customer service
  • Knowledge seeking
  • Detail Oriented
  • Determined

Certification

  • Veeder-Root ATG Technician
  • Veeder-Root Installer- North America
  • Omntec ATG Monitoring & Leak Detection
  • OSHA HAZWOPER 40hr
  • API Worksafe Contractor Safety
  • FFS Compliance Testing
  • FFS EVO Installation & Wiring
  • FFS EVO Programming
  • FFS Fueling System Safety
  • FFS ELLD Installation & Programming
  • ICC New Jersey UST Service Technician
  • ICC Nee Jersey UST Tightness Testing
  • NJ Regulatory Training in USTs
  • Connecticut Repairer of W&M Devices
  • Icon Sump Containment

Timeline

Compliance Technician

Island Pump & Tank
09.2022 - Current

Department Manager

Stop & Shop
12.2020 - 09.2021

Various Positions

Stop & Shop
10.2018 - 12.2020

West Islip Sr. High School

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Eric Mertens