Holly Mertens

• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Ordered all office supplies and kept check on inventory levels.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Developed close working relationships with front office and back office staff.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Addressed and remedied all patient or team member issues.
• Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
• Developed and implemented strategies to improve patient access, satisfaction and care quality.
• Identified opportunities for additional services or expansion within the practice based on market research analysis.
• Improved operational workflows, which allowed for increase in number of daily patient appointments.
• Improved patient flow through office by redesigning check-in and check-out processes.
• Streamlined communication between different departments, leading to more cohesive patient care.
• Coordinated with healthcare providers to ensure that patient care plans were effectively implemented.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Please see above job duties.

Roomed patients, obtained authorizations, called pathology results, ordered additional testing at the direction of the physician. oriented to the front office position to assist with vacations and call offs. Managed physician scheduled to expedite pt care.

• Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
• Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
• Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
• Expedited surgery room turnover times by swiftly preparing operating rooms for subsequent surgeries, maximizing efficiency within the department.

• Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
• Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
• Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
• Expedited surgery room turnover times by swiftly preparing operating rooms for subsequent surgeries, maximizing efficiency within the department.
• Reduced surgery time by effectively anticipating surgeon''s needs and providing timely assistance.
• Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
• Performed accurate instrument counts, preventing potential surgical complications due to retained items.