Eric Messer
Birmingham,AL
Summary
Accomplished leader with a proven track record at Priority Ambulance, enhancing operational efficiency and spearheading growth initiatives. Expert in strategic planning and organizational leadership, I've significantly increased market share and profitability. Skilled in negotiation and team building, I excel in developing high-performance teams and fostering strong partnerships for sustained success. Talented President with excellent employee development, customer service and analytics skills coupled with more than 20 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
10
10
years of professional experience
Work History
President
Healthcare Works
Birmingham, AL
01.2023 - Current
- Recruited over Nurses, CNA's, and healthcare staff for hospitals, nursing homes and EMS agencies.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
Vice President of Operations
Priority Ambulance
Memphis, TN Birmingham, AL
03.2018 - 01.2023
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
- Enhanced team cohesion by organizing regular training sessions focused on communication skills and conflict resolution techniques.
- Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
- Drove expansion into new markets by researching opportunities, evaluating risks, and executing successful entry strategies.
- Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased profitability with cost control measures and revenue generation initiatives.
- Raised employee retention rates through development and implementation of comprehensive wellness program.
- Achieved significant growth in market share by leading strategic expansions into new geographical territories.
- Assisted in recruiting, hiring and training of team members.
Director of Business Development
Priority Ambulance
Birmingham, AL
01.2015 - 01.2018
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Increased client base by developing and implementing effective business development strategies.
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
- Negotiated, prepared, and signed contracts with clients.
Education
Bachelor of Science - Business Management
Jacksonville State University
Jacksonville, AL05.1998
Skills
- Recruiting
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Integrity and ethics
- Employee Relations
- Operations Management
- Staff Training
- Negotiation
- Consulting
- Talent Recruitment
- Policy Development
- Healthcare Policy
Timeline
President
Healthcare Works
01.2023 - Current
Vice President of Operations
Priority Ambulance
03.2018 - 01.2023
Director of Business Development
Priority Ambulance
01.2015 - 01.2018
Bachelor of Science - Business Management
Jacksonville State University