ERIC METTLER
Bluffton,IN
Summary
Articulate professional driven to succeed. Strategic planning and client relationship expert, skilled in communication, teamwork, customer service, leadership and sales.
Overview
21
21
years of professional experience
Work History
Merchandiser Supervisor
Keurig Dr Pepper, Inc.
08.2024 - Current
- Supervised merchandising team, ensuring efficient execution of tasks and deadlines.
- Trained new employees in merchandising techniques and company policies, contributing to a cohesive team environment.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Interacted with customers to obtain feedback and drive satisfaction.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
Sales Associate
Keurig Dr Pepper, Inc.
08.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
ROUTE SALES REPRESENTATIVE
Frito Lay
06.2020 - 08.2023
- Prepare attractive and interesting displays at customer locations to promote products.
- Rotate stock appropriately for minimal spoilage and obsolescence.
- Restock products at customer locations with scheduled weekly and monthly stops.
- Respond promptly to customers' issues to maximize satisfaction and retain business.
- Manage customers' expectations and communicated changes to prevent service issues.
- Look for opportunities to solicit new business and build connections with prospects.
- Communicate with customers to address service issues or special requests.
ROUTE SALES REPRESENTATIVE
Nestle/Arctic Express
09.2015 - 03.2020
- Maintained vehicle and personal appearance in neat, clean and professional fashion.
- Rotated stock appropriately for minimal spoilage and obsolescence.
- Managed customers' expectations and communicated changes to prevent service issues.
- Restocked products at customer locations with scheduled weekly and monthly stops.
- Responded promptly to customers' issues to maximize satisfaction and retain business.
- Recorded timely updates in transportation logs for accurate recordkeeping.
ASSEMBLY LINE WORKER
General Motors
06.2015 - 08.2015
- Operated equipment in line with manufacturer instructions and safety requirements.
- Cross-trained to work across different workstations for maximum productivity.
- Carried out repetitive tasks to high standard throughout long shifts.
- Paid attention to detail to spot production errors.
- Understood quality assurance principles to maintain consistent output.
- Paced work to meet daily and weekly production goals.
QUALITY CONTROL SUPERVISOR
PTI Quality Containment Solutions
05.2014 - 06.2015
- Improved workflow, processes and techniques to enhance efficiency and quality.
- Drafted inspection reports and documentation required to support findings.
- Reported on product nonconformance, daily production quality and quality trends to help the production managers effectively adjust manufacturing activities.
- Reduced product defects and the number of rejected items by working with the production team on long-term solutions.
- Conducted quality control tests and evaluated the results to educate production managers and staff on the line's strengths and weaknesses.
- Taught staff members how to spot quality control issues and prevent future problems.
LANDSCAPING CREW MEMBER
Minnich's Lawncare
06.2013 - 05.2014
- Used mowers, cutters and edgers to maintain landscaped areas.
- Prepared flower beds by planting, weeding and watering.
- Established new flower bed edges for landscaped areas.
- Applied rock and mulch to landscape beds to appropriate depth.
- Applied mulch, installed new decorative plantings and applied topsoil treatments.
- Performed basic maintenance on landscaping related equipment to keep tools operational.
ROUTE SALES REPRESENTATIVE
Nickles Bakery
06.2004 - 05.2013
- Responded promptly to customers' issues to maximize satisfaction and retain business.
- Offered above-and-beyond support to customers to promote consistent route growth.
- Prepared attractive and interesting displays at customer locations to promote products.
- Restocked products at customer locations with scheduled weekly and monthly stops.
- Managed customers' expectations and communicated changes to prevent service issues.
- Looked for opportunities to solicit new business and build connections with prospects.
- Rotated stock appropriately for minimal spoilage and obsolescence.
Education
Bachelor of Arts - Business Management
Marietta College
Marietta, OHSkills
- Display building
- Stock rotation
- Service management
- Customer retention
- Customer service
- Route optimization
- Sales strategy
- Collaborative team development
- Quality assessment
- Microsoft Excel
- Microsoft Word
- Stock control
- Store layouts
Timeline
Merchandiser Supervisor
Keurig Dr Pepper, Inc.
08.2024 - Current
Sales Associate
Keurig Dr Pepper, Inc.
08.2023 - 08.2023
ROUTE SALES REPRESENTATIVE
Frito Lay
06.2020 - 08.2023
ROUTE SALES REPRESENTATIVE
Nestle/Arctic Express
09.2015 - 03.2020
ASSEMBLY LINE WORKER
General Motors
06.2015 - 08.2015
QUALITY CONTROL SUPERVISOR
PTI Quality Containment Solutions
05.2014 - 06.2015
LANDSCAPING CREW MEMBER
Minnich's Lawncare
06.2013 - 05.2014
ROUTE SALES REPRESENTATIVE
Nickles Bakery
06.2004 - 05.2013
Bachelor of Arts - Business Management
Marietta College
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