Eric Midkiff
Cottonwood,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Empathetic individual' working as a Group Facilitator for a Christian organization. Highly polished and professional and promoting integrity and relationship-building talents. Reliable Group Facilitator known for being a capable, well-trained professional. A compassionate leader and team-driven employee with undeniable interpersonal skills. Pursuing a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Trauma Reboot Trainer
Heights Church
10.2023 - 12.2023
- Helped facilitate spiritual based class specializing in helping people heal from all types of trauma through discussion groups, videos, and deep inner work.
- Enhanced team communication for better patient management through regular case discussions and debriefings
- Supported child life specialists in addressing psychosocial needs of traumatized children, promoting healthy coping strategies and emotional wellbeing
- Evaluated patient histories, complaints, and current symptoms
- Equipped patients with tools and knowledge needed for speedy and sustained recovery
Service Technician
R.e.d. Plumbing
02.2019 - 07.2023
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Increased customer satisfaction by providing timely and efficient service for various technical issues
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices
- Assisted in the development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures
- Trained junior technicians in proper techniques and safety protocols, fostering culture of continuous improvement within the team
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features
- Conducted regular safety audits for serviced equipment, minimizing potential hazards in client environments
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance
- Responded to customer inquiries quickly and professionally to increase satisfaction
- Installed new equipment and explained operation and routine maintenance protocols to customers
- Inspected equipment to diagnose operational issues
- Explained diagnostic findings to customers and outlined repair or service options
- Adhered to safety protocols and policies to reduce workplace hazards
- Maintained accurate records of service calls and customer interactions for training and accountability purposes
- Evaluated systems according to predetermined checklist and noted issues
- Assisted training end users on proper use of hardware and software to deliver excellent customer service
Service Writer
Franks Automotive
01.2018 - 09.2018
- Improved customer satisfaction by providing timely and accurate service estimates.
- Streamlined repair order processes for increased efficiency and productivity.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
Education
Certificate - Peer Support Specialist
Naz Care
Prescott, AZ12.2023
High School Diploma -
Grand Junction High School
Grand Junction, CO05.1993
Skills
- Classroom Oversight
- Osha 30 card
- Level 1 Fingerprint clearance card
- Work well at resolving conflicts
- Works well in team settings
- Punctual and dependable
- Good situational awareness
- Knowledgeable in many skill-based areas
Certification
- EHS - Environmental Health and Safety Professional
Timeline
Trauma Reboot Trainer
Heights Church
10.2023 - 12.2023
Service Technician
R.e.d. Plumbing
02.2019 - 07.2023
Service Writer
Franks Automotive
01.2018 - 09.2018
Certificate - Peer Support Specialist
Naz Care
High School Diploma -
Grand Junction High School
Similar Profiles
David HintonDavid Hinton
Maintaience/catering/events at Heights ChurchMaintaience/catering/events at Heights Church
Bobbylee PottengerBobbylee Pottenger
Youth Pastor at Heights ChurchYouth Pastor at Heights Church
Fabiola VazquezFabiola Vazquez
Childcare at New Heights ChurchChildcare at New Heights Church
Nathan GesellNathan Gesell
Restaurant Busser/Dishwasher at Colt GrillRestaurant Busser/Dishwasher at Colt Grill
Amos RojasAmos Rojas
Merchandiser at Keurig Dr Pepper, Inc.Merchandiser at Keurig Dr Pepper, Inc.