Eric Miller
Hopewell Junction,NY
Summary
Dynamic CDL Delivery Driver with proven expertise at Williams Lumber, excelling in safe driving practices and effective communication. Enhanced delivery efficiency through strategic route optimization, achieving high customer satisfaction. Skilled in GPS navigation and problem-solving, consistently resolving issues to ensure timely deliveries while maintaining a professional demeanor in all interactions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CDL Delivery Driver
Williams Lumber
08.2012 - Current
- Managed unforeseen circumstances professionally, such as road closures or weather-related incidents affecting delivery timelines.
- Upheld cleanliness standards inside the vehicle cabin area throughout work shifts, promoting a healthy and safe driving environment.
- Enhanced delivery efficiency by optimizing routes and adhering to strict schedules.
- Achieved high levels of customer service excellence through prompt issue resolution and attention to detail.
- Ensured customer satisfaction through accurate and timely deliveries, addressing concerns promptly.
- Demonstrated professionalism during interactions with customers, representing the company positively at all times.
- Boosted overall productivity through effective communication with team members and support staff.
- Expedited on-time deliveries by utilizing GPS technology and avoiding traffic-related delays.
- Collaborated with dispatchers to effectively coordinate pickups, deliveries, and resolve challenges along the route.
- Increased safety awareness through participation in training programs and adherence to CDL regulations.
- Assisted warehouse staff in loading and unloading trucks while maintaining safety standards.
- Conducted inventory checks upon receipt of goods at the destination point, verifying accuracy before confirming successful delivery completion.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
CDL Truck Driver
CINTAS, Professional Uniform and Facility Services
08.2008 - 05.2012
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Minimized company liability and risks to loads by obeying traffic laws.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Kept detailed records of deliveries and money received from customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Department Manager
Linens 'n Things
08.2005 - 02.2008
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Enhanced team productivity by implementing streamlined workflow processes.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Department Manager
Lowes Home Improvment
06.2003 - 08.2005
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Enhanced team productivity by implementing streamlined workflow processes.
- Increased customer satisfaction with proactive issue resolution strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Education
No Degree - Tactical Transport Helicopter Repair
US Army
Ft Dix NJ10-1986
High School Diploma -
John Jay Senior High School
Hopewell Junction, NY06-1986
Skills
- Safe driving practices
- Loading and unloading proficiency
- Effective communication
- Forklift operation experience
- Adaptability to weather conditions
- Defensive driving techniques
- Vehicle inspection
- GPS navigation systems
- DOT regulations compliance
- Basic mechanical aptitude
- Problem-solving capacity
- Customer service
- Boom Operator
- Trainer
Accomplishments
- Received Sales Service Representative of the year award at Cintas for 2010.
- Certified Boom Operator Trainer 2025
Certification
- CDL-A License - 2004-current
- Certified, Boom and Moffet/Piggyback operator Williams lumber - 2012-Current
- Certified Boom Operator Trainer], Williams Lumber - April 2025-Current
Timeline
CDL Delivery Driver
Williams Lumber
08.2012 - Current
CDL Truck Driver
CINTAS, Professional Uniform and Facility Services
08.2008 - 05.2012
Department Manager
Linens 'n Things
08.2005 - 02.2008
Department Manager
Lowes Home Improvment
06.2003 - 08.2005
No Degree - Tactical Transport Helicopter Repair
US Army
High School Diploma -
John Jay Senior High School
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