Eric Miller

Leadership and Team Development

• Managed, trained, and coached a team of over 100 employees, improving team productivity, and reducing turnover.
• Trained department managers on best operational practices, leadership development, and succession planning.
• Supported recruiting, hiring, and onboarding initiatives to build a strong, customer-focused workplace.

Operational and Financial Management

• Directed daily operations across all store departments, driving sales growth, and ensuring top-tier customer service.
• Analyzed financial reports, sales data, and labor forecasts to optimize staffing, improve margins, and drive profitability.
• Implemented inventory control strategies, reducing shrinkage and waste through proactive management.

Customer Experience and Community Engagement.

• Resolved complex customer service issues, maintaining a high satisfaction rate, and enhancing customer loyalty.
• Championed a customer-first culture by implementing a recognition program for associates delivering outstanding service.

Safety, Compliance, and Standards

• Developed and delivered employee training sessions on food safety, health regulations, and emergency preparedness.
• Maintained detailed compliance documentation and reports, ensuring 100% readiness for corporate audits and external inspections.

• Serve as the acting store manager in the absence of store leadership, making on-the-spot decisions, resolving escalated issues, and overseeing all shift activities.
• Oversee nightly closing procedures, including final store inspections and facility checks, to verify compliance with company protocols before securing the premises.
• Monitor and enforce safety, health, and sanitation protocols, conducting regular store inspections, and training staff on compliance standards.
• Provide on-the-spot training and constructive feedback to staff, fostering professional growth, and reinforcing adherence to company policies and quality standards.

• Provided overall leadership to front-end operations, overseeing cashier and customer service teams, scheduling, and cash management in a high-volume grocery store generating $1M in sales every few weeks.
• Delivered exceptional customer service at the front end, greeting customers, addressing inquiries, and tactfully resolving escalated complaints, to maintain a positive shopping experience.
• Led and mentored a team of more than 30 front-end employees (cashiers, baggers, and customer service associates), providing ongoing training, coaching, and performance feedback to drive efficiency and service excellence.
• Resolve escalated customer complaints with empathy and efficiency, achieving positive outcomes, and reinforcing customer loyalty.

• Resolved customer complaints in a timely manner, providing the best solutions for the customer and the company.
• Handled large amounts of cash for lottery transactions, money transfers, and deposits into the store safe.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Helped customers find specific products, answered questions, and offered product advice.