Eric Miller
Aurora
Summary
A compassionate and level-headed business leader. Results-driven with over 10 years of experience overseeing multimillion-dollar operations, leading cross-functional teams, and delivering measurable financial and operational results. As a dedicated professional, recognized for transforming underperforming operations, increasing revenue, and developing high-performing teams. Skilled in strategic planning, P&L management, process improvement, and stakeholder relations. Recipient of multiple leadership awards for consistently achieving ambitious goals and leading by example.
Overview
15
15
years of professional experience
Work History
Community Manager
Advenir Living
2023.06 - Current
- Awarded Community Manager of the Year (2023) - For outstanding leadership and performance.
- Increase occupancy from 81.6% to 96.2% and increase collection percentage from 78% to 91%, driving significant revenue growth.
- Achieved NOI goals in 2024 after three years of underperformance by strengthening financial controls and operational efficiency.
- Elevated resident satisfaction and audit scores by enhancing service standards and team accountability.
Community Manager
Sequoia Equities
2022.10 - 2023.06
- Directed daily operations of a Class A property in Denver Tech Center, meeting high client expectations while maximizing financial performance.
- Spearheaded exterior capital projects and apartment renovations, managing vendor contracts and budgets.
- Produced monthly variance reports and advised on budget reallocations to improve ROI and operational agility.
- Led cross-functional teams in achieving KPIs in occupancy, revenue, and customer satisfaction.
Multisite Community Manager
Steadfast Living + IRT Living
2020.12 - 2022.10
- Managed multiple communities with leasing staff, maintenance teams, and vendor relations.
- Increased rental revenue by 5% annually through pricing strategy and market analysis.
- Rolled out a company-wide employee engagement initiative that improved staff retention and morale.
- Mentored and promoted three team members to management roles.
Regional Operational Manager/Community Manager
AQP Mountain
2018.09 - 2020.04
- Oversaw operations for a portfolio of 480 apartments, managing budgets, collections, and resident relations.
- Partnered with leadership in weekly strategic planning to improve community performance.
- De-escalated sensitive client issues, strengthening trust and retention.
- Improved team productivity through effective communication, training, and performance evaluations.
Assistant Community Manager
MOD Properties
2017.05 - 2018.09
- Set rental rates across the company portfolio, aligning with market analysis and financial objectives.
- Assisted owners with capital expense projects, vendor bids, and budget management.
Assistant Community Manager
Cardinal Group Management
2015.08 - 2017.05
- Revitalized an underperforming property by increasing occupancy from 67% to 96% and cutting delinquency by 70%.
- Improved revenue and retention with 60% leasing close ratio and 65% renewal rate.
Assistant Community Director
Weidner Apartment Homes
2013.03 - 2015.08
- Supported budgeting, collections, and client service for a large residential community.
Leasing Professional
Trinity Apartment Homes
2012.06 - 2013.03
- Executed leasing contracts and retention initiatives to maintain occupancy in competitive market.
Program Manager
Boys & Girls Club of Alamosa
2010.05 - 2012.01
- Directed staff and programming, reporting directly to the Board of Directors.
- Partnered with community organizations to sustain high membership and scholarship availability.
Education
MS - Counseling (initial coursework)
Adams State College
06.2012
Bachelor of Arts - Psychology
Adams State College
Alamosa, CO2011-05
AA - Liberal Arts
Northeast Junior College
01.2008
Master of Science - Counseling (Initial Coursework)
University of Colorado At Denver
Denver, CO2023-05
Skills
- Outstanding communication and interpersonal skills
- Team player with leadership experience and strong work ethic
- Highly proficient in Microsoft Word, Excel and Yardi
- Exemplary problem solving and client mediation skills
- Daily operations management
- Financial budgeting and reporting
- Employee performance management
- Relationship building
Awards
Adam State Master’s Counseling Program Honor Society Member (GPA of 3.5 or higher), Adam State University Men’s Basketball two-year letter winner, All RMAC Honorable Mention 2011, Team Captain 2011, Northeast Junior College Men’s Basketball Starting player team ranked 8th in nation took 7th place in National Tournament
Timeline
Community Manager
Advenir Living
2023.06 - Current
Community Manager
Sequoia Equities
2022.10 - 2023.06
Multisite Community Manager
Steadfast Living + IRT Living
2020.12 - 2022.10
Regional Operational Manager/Community Manager
AQP Mountain
2018.09 - 2020.04
Assistant Community Manager
MOD Properties
2017.05 - 2018.09
Assistant Community Manager
Cardinal Group Management
2015.08 - 2017.05
Assistant Community Director
Weidner Apartment Homes
2013.03 - 2015.08
Leasing Professional
Trinity Apartment Homes
2012.06 - 2013.03
Program Manager
Boys & Girls Club of Alamosa
2010.05 - 2012.01
AA - Liberal Arts
Northeast Junior College
MS - Counseling (initial coursework)
Adams State College
Bachelor of Arts - Psychology
Adams State College
Master of Science - Counseling (Initial Coursework)
University of Colorado At Denver