Eric Miller

• Led development of sales strategies, delivery processes, and partnerships to drive notable 20% increase in sales growth and enhance overall customer experience. Implemented innovative strategies resulting in 15% improvement in customer satisfaction scores and streamlined customer journey.
• Cultivated and maintained impactful relationships with external partners, expanding company's reach and customer base by 25%.
• Proactively monitored, evaluated, and improved sales strategies and delivery processes, ensuring consistent optimal performance that contributed to achieving quarterly targets.
• Established and managed key performance metrics, leading to 30% increase in sales team success as measured by revenue targets and customer retention rates.
• Collaborated seamlessly with cross-functional teams, fostering alignment between sales, delivery, digital, and business development departments, resulting in more efficient operations and improved overall business outcomes.
• Provided hands-on coaching and counseling sales team, contributing to individual selling efforts and supporting sales representatives in consistently reaching and exceeding targets.
• Successfully identified, recruited, and trained highly-qualified staff, leveraging effective teaching of best practices, procedures, and sales strategies, resulting in more skilled and motivated workforce.

Key member reporting to Chief Revenue Officer, demonstrated strategic leadership and executed tactical plans for dynamic suite of solutions and services. In this senior leadership role, had oversight of product strategy, technology direction, and business operations. Collaborating with leadership team, played pivotal role in reviewing forecasts, implementing revenue recovery methods, driving business development, and contributing to financial planning. Introduced groundbreaking relationship management framework that significantly enhanced add-on business and boosted customer retention.

• Spearheaded development and launch sales training program for 40-member outside sales team, resulting in impressive 139% average quota achievement over 5 years.
• Formulated and executed robust talent management plan, yielding remarkable 91% reduction in department turnover and noteworthy 26% increase in average quota surpass.
• Successfully recruited, developed, and retained high-performing team of 51 direct and indirect reports.
• Engineered cultural shift towards data-driven decision-making, leveraging predictive analytics for prioritized prospecting and employing data analysis for territory planning.
• Managed substantial $113 million revenue and operating budget exceeding $13 million for sales team of 51, ensuring financial targets were met.
• Conducted performance evaluations, managed compensations, and led hiring efforts to maintain optimal staffing levels.
• Oversaw large-scale projects, introducing new systems with 100% adoption rate, such as Salesforce, alongside tools and processes to achieve challenging organizational objectives.

Led all outside sales efforts in Texas/Louisiana, consistently demonstrating unwavering commitment to success by securing multi-million dollar federal, governmental, state, city, and county contracts through comprehensive start-to-finish sales cycle. Managed and nurtured relationships to build trust and generate interest across multiple product line verticals.

• Achieved exceptional 189% increase in total sales since start date, with sales exceeding $19.2 million, driven by customer engagement and successful partnerships.
• Recognized and awarded for achieving incremental increase in revenue and largest conversion for U.S. in 2014, 2015, and 2017.
• Personally selected to attend, lead, and speak at nationwide conferences, actively supporting North America efforts to showcase all Fechheimer brands.
• Monitored customer buying trends, market conditions, and competitor actions, adjusting strategies to consistently achieve and surpass sales goals.
• Collaborated seamlessly with product development and production teams, contributing to improved designs and cost reduction initiatives.
• Leveraged in-depth market knowledge to capitalize on emerging opportunities, maintaining consistent growth rate of 21% or higher.

Directed all sales and operational strategies, with focus on enhancing customer service efficiencies through comprehensive training initiatives aimed at achieving optimal customer experiences.

• Successfully reversed history of underperforming sales by recognizing and revamping processes, implementing new initiatives that catapulted annual sales from $7.1 million to impressive $18.85 million.
• Conducted weekly one-on-one sessions with sales team, promoting targeted sales tactics, addressing training needs, motivating for success, and aligning efforts with overall Key Performance Indicators (KPIs).
• Conducted market surveys, devised strategic plans, executed promotions, managed advertising efforts, implemented sales incentive programs, developed financial forecasts, optimized pricing, orchestrated product mix, executed new product rollouts, and provided insightful reporting, resulting in substantial new business development growth.
• Spearheaded creation of governmental bid specifications for end users in targeted markets, securing multi-year contractual business.
• Managed inventory control to maintain operational costs, ensuring efficient and cost-effective business operations.
• Orchestrated and developed contracts for prestigious entities such as United States Armed Forces, U.S. Border Patrol, and Texas Department of Public Safety.
• Identified and coached high-achieving sales and account management personnel, promoting them to leadership positions to strengthen team and drive company growth.
• Maintained stringent financial controls, meticulously planned business operations, controlled expenses, and actively pursued opportunities to expand business operations and increase profits.