Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric Mitchell

Clayton,NC

Summary

Knowledgeable Manager with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Home Delivery Manager

Crate and Barrel
Morrisville, NC
04.2023 - Current
  • Tracked daily performance metrics such as on-time deliveries, order accuracy and customer satisfaction ratings.
  • Monitored inventory levels of products available for home delivery to ensure adequate supply.
  • Maintained accurate inventory of products and materials using [AS400].
  • Established strong relationships with external partners involved in the distribution process of goods being delivered directly to customers' homes.
  • Managed communication between internal departments and external partners during the delivery process.

Manager of Operations

Suddath Global Logistics
Knightdale , NC
12.2021 - 12.2022
  • Align financial plans with operational targets and strategic goals to deliver optimal customer, profit and production results.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Maintained high standards of internal and external customer service.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Created and enforced policies and procedures for entire logistics team.
  • Directed investigations to verify and resolve customer or shipper complaints.

District Development Manager

Riverstone Logistics
Four Oaks, NC
10.2020 - 10.2021
  • Established and maintained positive working relationships with Clients, acting as corporate representative at meetings and events.
  • Participated in training and developing managers for new contracts, providing input on concerns such as roadblocks or challenges and the location manager may encounter.
  • Developed roles, responsibilities and processes between BI team and client's data management organization.
  • Evaluated employee skill levels and implemented new techniques to boost staff knowledge.

Senior Vice President of Operations

Paramount Logistics LLC
Greensboro, NC
04.2015 - 10.2020
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Measured and reviewed performance via KPIs and metrics.

Operations Manager

FedEx
Durham, NC
04.2010 - 05.2015
  • Support the FedEx Ground (FXG) Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. Manage administrative employees and functions and ensures administrative processes are compliant with FXG policies and procedures and governmental regulations.
  • Analyze operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results • Lead daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis • Participated in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters

Correctional Officer

NCDPS
Raleigh, NC
08.2000 - 03.2010
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Communicated effectively to de-escalate dangerous behaviors.
  • Very skilled in dealing with any and all personalities

Education

Bachelor of Science - Criminology

University of North Carolina At Greensboro

Skills

  • Budgeting skills
  • Employee scheduling
  • Team building and motivation
  • Issue and conflict resolution
  • Key accounts and territory management
  • Contract development and management
  • Working collaboratively
  • Communication
  • Training & Development
  • Decision-making
  • Time management
  • Relationship building

Certification

Driver/ Logistics management/ Law enforcement (10+ years) P&L Management (10+ years) Profit & Loss Strategic Planning Law Enforcement (10+ years) Freight Experience (10+ years) Law Enforcement Management (10+ years) Operations Management (10+ years) Warehouse Distribution Experience

Timeline

Home Delivery Manager

Crate and Barrel
04.2023 - Current

Manager of Operations

Suddath Global Logistics
12.2021 - 12.2022

District Development Manager

Riverstone Logistics
10.2020 - 10.2021

Senior Vice President of Operations

Paramount Logistics LLC
04.2015 - 10.2020

Operations Manager

FedEx
04.2010 - 05.2015

Correctional Officer

NCDPS
08.2000 - 03.2010

Bachelor of Science - Criminology

University of North Carolina At Greensboro

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Eric Mitchell