Eric Mitchell
Deltona
Summary
Results-driven Intelligence Analyst Team Lead with expertise in threat assessment and data analysis. Optimizes team performance and delivers insightful investigative reports. Coordinates projects and fosters collaboration to achieve strategic objectives in high-stakes environments.
Overview
11
11
years of professional experience
Work History
Intelligence Analyst Team Lead
Command Investigations
Lake Mary
09.2025 - Current
- Coordinated with team members to ensure timely completion of investigative tasks.
- Provided real-time incident reporting to internal members and clients on threats to key sectors.
- Monitored team performance to ensure adherence to operational protocols and guidelines.
- Led team meetings to align project goals and discuss progress updates.
- Delegated daily tasks to team members to optimize group productivity.
Background Investigator
Command Investigations
Lake Mary
06.2023 - Current
- Researched computer databases, public records and legal filings to compile accurate information for investigations.
- Assisted attorneys and lawyers in criminal and civil cases with suspect investigations.
- Analyzing information to develop a subject profile.
- Conducting public record searches, such as criminal background checks
- Prepared case summaries highlighting investigated findings.
- Conducted research for insurance claims to expose stolen funds and fraudulent claims.
- Analyzed data and documents to uncover critical insights.
Customer Service Representative
NBCUniversal
Orlando
03.2020 - 05.2023
- Scheduling support through various channels online, phone and email
- Managing Sensitive information applied to customers
- Troubleshooted technical issues with golf courses
- Maintained accurate and up-to-date account and billing information of customers through CRM and billing inquiries
- Input data into company computer software to keep each customer record updated
Customer Service Representative
Faneuil Inc.
Orlando
03.2018 - 03.2020
- Processed information quickly and accurately
- Evaluated local government information for Sandy Springs, GA
- Demonstrated a commitment to learning quickly and effectively applying knowledge as well as supporting & creating a productive, positive work environment
- Combined knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards
- Maintained sincere interest in providing stellar customer care
Combat Engineer
US Army
Various Locations
06.2015 - 04.2018
- Led and managed combat engineer teams in constructing defensive positions and fortifications.
- Conducted route clearance operations to ensure safe passage for troops.
- Operated wheeled vehicles and equipment over varied terrain and roadways for support of combat operations
- Planned and coordinated training exercises for junior engineers.
Education
Bachelor of Arts - Criminal Justice
University Of Central Florida College of Community Innovation and Education
Orlando, Fl05-2023
Skills
- Intelligence gathering
- Threat assessment
- Cybersecurity protocols
- Data analysis
- Risk analysis
- Analytical reporting
- Operational planning
- Case management
Timeline
Intelligence Analyst Team Lead
Command Investigations
09.2025 - Current
Background Investigator
Command Investigations
06.2023 - Current
Customer Service Representative
NBCUniversal
03.2020 - 05.2023
Customer Service Representative
Faneuil Inc.
03.2018 - 03.2020
Combat Engineer
US Army
06.2015 - 04.2018
Bachelor of Arts - Criminal Justice
University Of Central Florida College of Community Innovation and Education