ERIC MOLINA
ALVIN,TX
Summary
Driven Parts Specialist with proven success at Associated Supply Company, enhancing productivity and customer satisfaction through expert parts management and exceptional service. Skilled in inventory management and problem-solving, increased store revenue by cross-selling, and trained new staff, showcasing leadership and technical knowledge.
Overview
10
10
years of professional experience
Work History
Parts Specialist
Associated Supply Company
04.2014 - 09.2024
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Increased store revenue by cross-selling products and upselling services to customers.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Education
High School Diploma -
ALVIN HIGH SCHOOL
ALVIN06.1992
Skills
Shipping and receiving
Technical knowledge
Warehouse Operations
Returns processing
Packaging and Labeling
Customer Service
Ordering parts
Invoice Processing
Order Fulfillment
Problem-solving skills
Shipping coordination
Email Communication
Cycle counting
Supply orders
Inventory Management
Proficient in [Software]
Forklift Operation
Team Collaboration
Timeline
Parts Specialist
Associated Supply Company
04.2014 - 09.2024
High School Diploma -
ALVIN HIGH SCHOOL
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