ERIC MONCAYO
El Paso,USA
Summary
Dynamic and results-driven professional with over 7 years of progressive leadership experience in staffing, operations, and customer service. Proven track record in reducing operational costs, maximizing productivity, and delivering exceptional client satisfaction. Skilled in team management, payroll, conflict resolution, and business advising with strong bilingual communication abilities.
Overview
11
11
years of professional experience
Work History
Recruiter / On-Site Specialist
Elwood Staffing
El Paso, USA
05.2023 - Current
- Recruited, screened, and onboard candidates to meet client staffing needs across various industries, ensuring compliance with hiring standards and job requirements.
- Responded to job inquiries and conducted phone and in-person interviews to maintain a strong candidate pipeline.
- Collaborated with clients to understand labor needs and deliver tailored staffing solutions, improving operational efficiency.
- Promoted to On-Site Specialist, managing payroll for over 80 associates using VMS Payroll, Kronos, Staff Suite, and online timesheets, ensuring timely and accurate compensation.
- Handled workers’ compensation claims and incident reporting in compliance with HR policies and safety protocols.
- Delivered HR support including employee coaching, attendance management, disciplinary documentation, and conflict resolution.
- Attended daily operations meetings as a trusted business advisor to discuss workforce planning, productivity, and retention strategies.
- Maintained strong employee relations to foster a positive and productive work environment for both temporary and permanent staff.
Small Business Advocate
Bank of America
El Paso, USA
11.2022 - 05.2023
- Collected and reported requirements-related metrics to support business decisions.
- Provided input for system documentation and process improvements.
- Built long-term relationships with clients to encourage loyalty and sustain business growth.
- Delivered high-quality service and support throughout the customer lifecycle.
Manager
Franklin Mountain Bistro, La Madeleine
El Paso, USA
05.2014 - 10.2022
- Directed daily operations, scheduling, and staff productivity across shifts.
- Managed inventory reporting and sales tracking with consistent financial goal attainment.
- Fostered vendor and customer relationships to enhance service quality.
- Improved operations through targeted strategy and performance optimization.
Education
Business Management - Business Administration and Management
Southwest University at El Paso
El Paso, TX08.2020
Skills
- Staffing and Sales Reporting
- Project Management Software
- Payroll and Timesheet Management
- Conflict Resolution & Coaching
- Money Handling and Bank Deposits
- Guest and Client Relations
- Account Services & Product Recommendations
- Workers’ Compensation Reporting
- VMS Payroll
- Kronos
- Staff Suite
- Online Timesheets
- Onboarding processes
- Payroll administration
Languages
- English, Spanish
Timeline
Recruiter / On-Site Specialist
Elwood Staffing
05.2023 - Current
Small Business Advocate
Bank of America
11.2022 - 05.2023
Manager
Franklin Mountain Bistro, La Madeleine
05.2014 - 10.2022
Business Management - Business Administration and Management
Southwest University at El Paso