Summary
Overview
Work History
Education
Skills
Timeline
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Eric Montano

Los Lunas,NM

Summary

Experienced in results oriented customer service while promoting a positive experience for consumers. Trained in restoration of vehicles to full functionality via assessment, repair and installation techniques. Inspection, estimation and relationship-building abilities gained during technical school training. Client-focused Sales Representative experience in providing solutions to customers. Solid understanding of the need to maintain cost effective procedures in a safe environment while providing a positive customer experience. Meticulous attention to detail, solid work ethic and level headed patience, directly attributable to my years in the military. Excellent at juggling multiple tasks and working under pressure.

Overview

11
11
years of professional experience

Work History

Automotive Technician

Auges Sales And Service
Belen, NM
01.2020 - 10.2022
  • Assessed vehicle maintenance status and completed mileage-based services, including changing out belts, filling fluids and replacing gaskets.
  • Rotated and balanced tires for even wear.
  • Changed vehicle oil and replaced filter.
  • Read and followed technical documentation to complete accurate repairs.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Test drove vehicles to determine problems and test repairs.
  • Completed computer-assigned vehicle alignments.
  • Purchased parts and supplies to manage inventorying stock.
  • Examined components and general state of vehicle engine to diagnose issues accurately.
  • Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
  • Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
  • Performed routine maintenance and repair of vehicle.

Automobile Sales Professional

Melloy Nissan
Albuquerque, NM
04.2017 - 04.2018
  • Answered telephone and email inquiries from potential customers
  • Demonstrated vehicles and features, and conduct test drives
  • Prepared purchased vehicles and completed final delivery checks
  • Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service
  • Maintained compliance with all service, quality, and regulatory standards
  • Met customers on lot and in showroom to discuss available vehicles and options
  • Offered comprehensive knowledge of vehicle operations and brand features
  • Negotiated vehicle prices and secure financing for customers
  • Completed registration paperwork and sales documentation
  • Contacted associated dealerships to locate desired vehicles meeting customer specifications
  • Responded to customer enquiries via telephone and email
  • Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences
  • Resolved customer concerns in a timely manner and to complete satisfaction

Combat Engineer

United States Army
Vicenza, Italy
03.2010 - 03.2017
  • Deployed twice to Afghanistan active war zones
  • Worked as a paratrooper, completing numerous day and night jumps
  • Effectively managed a team of personnel in a mine-clearing assignment, which resulted in zero injuries
  • Directed the installation and removal of minefields and provided updates to supervisors
  • Located mines through both visual means and the utilization of mine detectors, neutralizing all enemy threats and booby traps
  • Conducted ground reconnaissance for roads, bridges and tunnels and reported findings to my supervisor
  • Trained in the use of tear gas, explosives and firearms
  • Operated and maintained communications equipment
  • Maintained 100% accountability of all assigned equipment

Education

Associate of Occupational Studies - Automotive Technician

IntelliTec College
Albuquerque, NM
2019

Skills

  • Driver‘s License
  • Team leadership
  • Interpersonal and written communication
  • Self-motivated
  • Materials preparation
  • Extremely organized
  • Conflict resolution
  • Client assessment and analysis
  • Vehicle maintenance and repair
  • Parts replacement
  • Parts ordering and replacement
  • Diagnostics and troubleshooting
  • Vehicle inspections
  • Maintenance and repairs
  • Lifting up to 100 lbs

Timeline

Automotive Technician

Auges Sales And Service
01.2020 - 10.2022

Automobile Sales Professional

Melloy Nissan
04.2017 - 04.2018

Combat Engineer

United States Army
03.2010 - 03.2017

Associate of Occupational Studies - Automotive Technician

IntelliTec College

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Eric Montano