Eric Montoya
Chandler,AZ
Summary
A professional field technician with proven experience in technical and customer support service; has vast knowledge in application system programming, diagnosis, and development; can render work beyond office hours and can manage time wisely. Familiar with the current methods and techniques of repairing and maintaining high/low voltage equipment. Broad knowledge in repairing and troubleshooting electronic equipment.
Experienced with system analysis, troubleshooting, and optimization. Delivers reliable and efficient system solutions to improve operational performance. Track record of effective collaboration, problem-solving, and technical support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security System Specialist
Kastle Systems
02.2020 - Current
- Assist in establishing and maintaining robust physical security standards and guidelines
- Support and develop the training programs for associate and security personnel
- Conduct physical security assessments to determine risk and recommend mitigation actions
- Extensive experience installing and configuring Access Control/CCTV/Burglar systems
- Conduct due diligence and establish standards for security vendors throughout the region (i.e., guarding, integrators, CCTV, access control) to ensure consistent service levels and competitive pricing
- Provides support with managing incidents in the region
Security App Support
Wells Fargo
08.2018 - 02.2020
- Company Overview: (Temporary Position)
- Project manage new security system installs and aid vendors during projects
- Provide weekly updates on security system operability
- Responsible for video, alarm, and access control system programming
- Milestone/Lenel/DMP
- Support ongoing programming changes to various changes security application databases as required
- Provide daily technical support as required to ensure proper operations of all security
- (Temporary Position)
Technical Security Specialist
NXP
02.2014 - 08.2018
- Project manage new security system installs and aid vendors during projects
- Provide weekly updates on security system operability
- Responsible for video, alarm, and access control system programming
- Support ongoing programming changes and various changes to various security application databases as required
- Provide daily technical support as required to ensure proper operations of all security
System specialist (BURG, CCTV, ACCESS CONTROL)
Climatec
05.2012 - 02.2014
- Install and service the following systems for commercial buildings
- Security Alarm Systems (Bosh, ADEMCO, Honeywell, DMP)
- CCTV Systems (Pelco, Axis, Avigilon, Exacq vison, Milestone, Arecont, Genetec)
- High/Low Voltage Integrated Control Systems
- Card Access [DSX, Software house, Lenel, Abrivo]
- Multiple System Integration
- System Design / Field Engineering
- Systems Programming, Testing & Troubleshooting
- Intercoms and Phone Systems
Lead Installation Technician
Secure Services
03.2009 - 05.2012
- Install and service the following systems for commercial and residential areas
- Security Alarm Systems (Bosh, ADEMCO, Radionics, DMP, ADT)
- CCTV Systems (Pelco, Exacq vison, Milestone, Arecont, Axis, Genetec, Avigilion)
- High/Low Voltage Integrated Control Systems
- Card Access [DSX, Software house, Lenel, Abrivo, Kerri]
- Multiple System Integration
- Systems Programming, Testing & Troubleshooting
- Intercoms and Phone Systems
Education
Electronic Communication associate degree -
ITT Technical institute
04.2015
High School graduate -
Santa Cruz High School
05.2006
Skills
- Hardware troubleshooting
- Backup strategies
- ITIL processes
- End-user training
- Incident management
- Server management
- Network protocols
- Application support
- Network administration
- System analysis
- Mobile device management
- Configuration management
- Operating systems
Certification
- Avigilon
- Exaqvision
- Gallahger
- 3XLOGIC
- DSX
- Software House
- DMP
Timeline
Security System Specialist
Kastle Systems
02.2020 - Current
Security App Support
Wells Fargo
08.2018 - 02.2020
Technical Security Specialist
NXP
02.2014 - 08.2018
System specialist (BURG, CCTV, ACCESS CONTROL)
Climatec
05.2012 - 02.2014
Lead Installation Technician
Secure Services
03.2009 - 05.2012
High School graduate -
Santa Cruz High School
Electronic Communication associate degree -
ITT Technical institute
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