Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Moran

Center Ossipee

Summary

Dynamic leader with a proven track record at White Horse Recovery, excelling in team management and strategic planning. Cultivated high-performing teams, enhancing collaboration and engagement. Skilled in operations management and relationship building, driving continuous improvement and employee retention in a fast-paced environment. Committed to fostering innovation and empowering staff for success.

Overview

36
36
years of professional experience

Work History

Senior RCO Director

White Horse Recovery
11.2015 - 04.2025
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • I stood up and ran one of the first of 5 RCO's in the state of NH and grew that to 4 RCO's in the top half of the state.

Maintenance and Grounds

Wolfeboro Carwash & Executive Detail
12.2013 - 11.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Provided customer service

Store Manager

Big Apple
01.2011 - 03.2013
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Maintenance, Set Up, Mold Changes

PAK 2000
01.1989 - 01.2011
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Mold and Machine repair
  • Inventory and Warehouse management
  • Mold Changes and machine set up

Education

GED -

Kingswood Regional
Wolfeboro, NH
06-1989

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • People management
  • Operations management
  • Team management
  • Creativity and innovation

Timeline

Senior RCO Director

White Horse Recovery
11.2015 - 04.2025

Maintenance and Grounds

Wolfeboro Carwash & Executive Detail
12.2013 - 11.2015

Store Manager

Big Apple
01.2011 - 03.2013

Maintenance, Set Up, Mold Changes

PAK 2000
01.1989 - 01.2011

GED -

Kingswood Regional

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